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Business Profile

Restoration Companies

Agility Restoration, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Restoration Companies.

Complaints

This profile includes complaints for Agility Restoration, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

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Agility Restoration, LLC has 2 locations, listed below.

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:08/22/2022

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Agility was contracted to restore my home after Hurricane Ida. They did over $20,000 in damage and were removed from the project after two days. I had to find another contractor to do what Agility was supposed to do. I paid the other contractor and fixed the damage caused by Agility. Agility sent me a $24,487.66 invoice for work that was never completed. I am sure I am not the only one dealing with this problem.

      Business Response

      Date: 12/29/2022

      Business Response /* (1000, 15, 2022/10/11) */
      Please see attached the response to the captioned complaint.


      Consumer Response /* (3000, 17, 2022/10/11) */
      (The consumer indicated he/she DID NOT accept the response from the business.)
      I was never paid by my insurance for any of the invoices from Agility. I even showed Agility's Attorney my insurance proforma and payout to dispute their claim. I had to pay another company to perform what Agility was hired for and that is the invoice that the insurance paid. Agility tried to send my insurance an invoice directly several times and it was denied. Agility did have people at my house for 2 days but didn't get anything accomplished other than the damage done to my home. Which they were notified of at the time it was done. I also sent Agility all of the quotes from several contractors for the repairs. I chose the cheapest of each to fix Agility's damage. I have all needed to back up my claim. If I would have gotten paid for their invoice, I would have sent them the money.

    Agility Restoration, LLC is NOT a BBB Accredited Business.

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