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Business Profile

Bowling

Pinstack

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Bowling.

Complaints

This profile includes complaints for Pinstack's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Pinstack has 4 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    • Pinstack

      635 Central Expy N Allen, TX 75013-1503

    • Pinstack

      12400 Coit Rd #800 Dallas, TX 75230

    • Pinstack

      5310 Harvest Hill Rd Ste 200 Dallas, TX 75230-5827

    • Pinstack

      6205 Dallas Pkwy Plano, TX 75024-3529

    Customer Complaints Summary

    • 2 total complaints in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:10/08/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My daughter celebrated her 21st birthday, and we decided to visit Pinstack at the ***** location. When we arrived we were advised there would be a wait for the bowling lane due to the number of guests. The attendant, ******, said he would text us when our lane was ready. We waited for an extended period and went to check the status. ****** advised he forgot, but was dismissive and somewhat rude about the ordeal. We decided that would not be enough to ruin our night. We proceeded to the lane and ordered food. ***** was our waiter. He was also rude when taking our order.Additionally, he insisted that we pay before we receive our food! I did not understand this, because the other guests weren't asked the same. We advised we would pay once we received our food, which is customary. When it was time to pay our bill, my niece gave ***** ****, he snatched the money and rolled his eyes. I'm not sure what precipitated this treatment, but it was disrespectful, to say the least!

    • Initial Complaint

      Date:10/25/2022

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      * Date and location of the transaction:
      -Sunday, October 23rd, 2022
      -Pinstack Plano, **********************, TX *****

      * The amount of money you paid the business
      -We paid $36.00 for 1 game card and $80.00 cash for dinner

      * What the business committed to provide you
      -Four game cards and 20% off dinner

      * What the nature of the dispute is about
      -Extreme unprofessionalism, lack of service at dinner which resulted in staff member using obscene language and threatening behavior (flipped the middle finger) towards my family and me.

      * Whether or not the business has tried to resolve the problem
      -The business only offered four game cards and 20% off our dinner on the day of the incident. I left my contact information with Tristin, who is the on-site "Fun Manager" asking for a follow-up call from their management team. I have not received a call from the business. I sent a certified letter on Monday, October 24th, 2022, detailing the incident to their team, again, requesting a follow-up call.

      * Account/order/tracking number
      -Certified mail tracking number: ************************

      Business Response

      Date: 01/13/2023

      Business Response /* (1000, 5, 2022/11/03) */
      To Whom it May Concern,

      In regards to Case # ********: ****** *****, I have attached all information and evidence regarding our continued efforts to make contact with the guest in question and resolve her issue that occurred in our center on Sunday October 23rd 2022.

      Included on Pages 1-2 is the claim report and timeline sent to us by the BBB, On page 2 you will see that the guest in question ****** ***** says that she received a 20% discount on her dinner as well as 4 complimentary game cards. She also mentions that she mailed in a certified letter *can be seen on pages 3-4* and also that she has not yet been contacted by Management in regards to the incident that occurred on Sunday October 23rd 2022.

      On Page 5, I have attached an email from Tristin M*****, the manager who was on duty at the time of the incident. The 3rd paragraph includes his side of the story and all of the evidence we have in regards to any misconduct that may or may not have occurred.

      Pages 6-8 include 3 separate attempts to contact ****** ***** via email to discuss the incident that occurred on Sunday October 23rd 2022 in our center. Page 6 is an email sent from Tristin M***** on Monday October 24th 2022, the day following the incident. Included in his email is an invitation for ****** ***** and her family to come back out and enjoy our facility on us, he has offered 1 Hour of complimentary bowling, 4 more additional complimentary gamecards as well as 1 complimentary appetizer. Pages 7 and 8 include emails sent from Casie A**** the General Manager, the first being sent on Monday October 24th 2022 and a follow-up that was sent on Wednesday November 2nd 2022.

      Page 9 included a copy of the itemized receipt for ****** ***** and her family showing evidence of the 20% discount added to her bill.

      Unfortunately We do not have any concrete evidence in regards to any obscenities or threats made towards the guest in question; ****** ***** and we have not yet received a response from her in regards to incident that occurred on Sunday October 23rd 2022 in our center.

      Please feel free to reach out if you have any questions!


      Casie A****
      General Manager
      PINSTACK
      *******************
      *****, Texas *****
      ********************
      ********************
      ********************

    Pinstack is NOT a BBB Accredited Business.

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