Complaints
Customer Complaints Summary
- 3 total complaints in the last 3 years.
- 0 complaints closed in the last 12 months.
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Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:09/19/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Mt. Olive replaced our driveway in 2020. We paid $3800. I have been contacting ****** repeatedly since May 2022 about cracks and deterioration of the cement. ****** said he was out of town or out of pocket but that he would be back and come to look at it. He has STILL not come to look at the driveway (almost 1 1/2 years later) with our repeated attempts and just says they dont guarantee against cracks. The deterioration of the driveway reflects poor workmanship and needs to be addressed and resolved.
Business Response
Date: 10/09/2023
I have gone by and looked at Mrs. ************ front driveway.
We poured the slab with ***** psi concrete, installed engineered control AND expansion joints, and 3/8" steel reinforcement was placed 12"-14" OCEW. We CANNOT guarantee against cracking on concrete for the following reasons:
1. We cannot control moisture levels and movement of soil.
2. We cannot control levels and degree of thermal expansion.
3. We cannot control what loads are put on the driveway.
Our contract EXPLICITLY states that we DO NOT guarantee against cracking. Outlined is the verbiage in Mrs. ************ contract.
"Customer understands that ********************** can and will surface crack even when properly placed and Mt Olive makes no guarantee against cracking due to ground heaving or thermal expansion."
******
Business Response
Date: 10/09/2023
Also, wanted to note that Mrs. ************ contract is dated 01/24/20.
Initial Complaint
Date:01/02/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
In February 2022, Statewide Remodeling recommended Mt Olive Concrete to pour on concrete for my patio. They prepared a DIY invoice and contacted Mt Olive. I noticed a fine crack in the concrete that runs the width of the patio. I contacted Statewide Remodeling and they said I would need to contact Rodney at Mt Olive. I have called several times and left a voicemail but I have had no response. I am worried this small crack may become larger over time.Business Response
Date: 02/09/2023
Business Response /* (1000, 7, 2023/01/21) */
I spoke to Mrs. ***** last year regarding this crack. I cannot remember the date, but we explained that hairline cracks are not warrantied by Mt Olive or any concrete company. It is impossible to guarantee against hairline cracks caused by thermal expansion or ground movement. I have explain to Mrs. ***** that should the crack become structural in nature, I would be happy to come out and look at it as an engineer.
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