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Business Profile

Flags

House Divided Flags

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Flags.

Complaints

Customer Complaints Summary

  • 4 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:04/18/2023

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We received a refund from the company.

  • Initial Complaint

    Date:10/27/2022

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Placed order of a custom-made flag on 9/11/22. The website stipulates that orders can take up to 4 weeks. It has been 6.5 weeks; I have emailed the company twice since the 4-week time frame elapsed and have heard crickets. The number on the website is apparently no longer associated with the company as well.

    My wife is a TTU alum, so we wanted to support this business, and honestly, we just want our flag.

  • Initial Complaint

    Date:10/23/2022

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a flag from this company on Sept 9, 2022. Processing time on their website stated 4 weeks. I have sent multiple emails requesting updates and called the phone number on their web page but have received no response.

    Business Response

    Date: 01/10/2023

    Consumer Response /* (2000, 7, 2022/11/09) */
    The merchant has responded and refunded my money.

    Thank you

  • Initial Complaint

    Date:08/24/2022

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ORDERED FROM THIS COMPANY AT THE 1ST OF AUGUST. I HAVE NEVER RECEIVED ANYTHING IN MY EMAIL ABOUT THIS ORDER BUT THE MONEY HAS BEEN TAKEN FROM MY ACCOUNT. I HAVE CALLED AND LEFT MESSAGES AND EMAILS NUMEROUS TIMES. I DONT UNDERSTAND THIS COMPANY AS I HAVE BOUGHT FROM THEM BEFORE IN PAST YEARS WITH NO PROBLEM. IF I HAD QUESTIONS I WOULD GET PROMPT ANSWERS. IT IS A SHAME THAT IF THEY ARE NOT IN BUSINESS ANY LONGER THAT THEY ARE STILL YAKING PEOPLES MONEY. PLEASE REFUND. I REALLY WANTED THE ORDER

House Divided Flags is NOT a BBB Accredited Business.

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BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

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