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Business Profile

Internet Marketing Services

JourneyEd.com Inc.
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:10/12/2023

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased two Maxon One (annual subscription) licenses from JourneyEd on August 25th, 2022, with Order #*******. Each license was supposed to be valid for one year, but I could access ZBrush for only one year.I contacted JourneyEd multiple times for assistance, but they claimed to have requested support from ***** and never provided a resolution. When I contacted ***** directly, they promptly confirmed that both licenses had already expired.JourneyEd has retained my $199.00 for the second license and continues to assert that ***** has not responded to their inquiries, which contradicts my experience. I have requested a refund but received neither the refund nor a valid license.I kindly request the ********************** to investigate this matter and ensure that JourneyEd resolves this issue promptly. I seek a $199.00 refund and clarification of the licensing discrepancies.

    Customer Answer

    Date: 10/27/2023

    As of October 27, 2023, I have not received the product or a refund of $199, despite requesting a partial refund. It's disappointing that the business doesn't value honest customers.

    Business Response

    Date: 11/09/2023

    Hello ***,

    First, let me thank you for your purchase in 2022. We  apologize that you experienced issues with your item. We have resent the download information to the email the was provided on the order **************** (please be sure to check your spam/junk mail as well.) We have also issued a refund to you. Please allow 3-5 business days to see the refund posted to your account. Again please accept our apologies.

    Thank You!

    *****************
    Data Admin

    80 **************************************** | *****, **  75002

    p: ************   f: ************ 

    *******************  | more about *********


    Customer Answer

    Date: 11/17/2023

    I have reviewed the business response and accept this resolution. 

JourneyEd.com Inc. is BBB Accredited.

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