We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Night Vision Equipment

NightVision Network

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Night Vision Equipment.

Complaints

Customer Complaints Summary

  • 5 total complaints in the last 3 years.
  • 5 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:05/28/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On September 17, 2024 I submitted a purchase with Night Vision Network, Order number *****, for a helmet which I received and a set of night vision (*** RNV-31 DualTube Nightvision Tube: 1400 - 1600 FOM Green Phosphor Price: $3,999.00). The night vision was provided with a *** tracking number 1ZC2905Y0315137372. I periodically reviewed the tracking to monitor the status. It sat on "shipping label created" for several months. Prior to the year ending in 2024 the status changed to shipping label cancelled. I then submitted an email asking about this on their old email support but was changed shortly after. I also placed a call and inquired about the cancellation. I was told by an employee from their customer service that the order was delayed due to importing issues and stated they could swap out the item or refund the order. I ultimately requested for a refund prior to 2024 ending. January I followed up with a phone call. Their customer service request I submit an email for the refund/situation. I submitted this email January 23rd 2025 detailing this. I followed up again with another phone call and email March 3rd 2025. The phone call consisted with recommending I submit another email which I did. On April 23rd 2025 I submitted another email following up and phone call requesting an update. At this point it is quite hard to get anyone to pick up the phone during business hours for them 0900 - 1800 PST. Someone from sale picked up and explained they recently had issues with the customer service, supposedly fired them and rehired new people. The employee took my information and stated someone from customer service will call me back the next day. No one has still not called me back. I called back the next day and 3 days later from this day leaving a voice mail with the situation and contact information. Since then I've attempted to call back every so often more than a dozen time probably with multiple voicemails but no answer or returned call. Missing original email.

  • Initial Complaint

    Date:05/14/2025

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a ballistic helmet from this companys website on 4/1/25 and paid just under $650 for it which was charged to my credit card. After a few weeks I still had not heard from the company, but instead received and email from the manufacturer of the product I had ordered. This email stated that *** was charging people and not delivering the products and the manufacturer (************************) stated they requested *** refund all purchases to no avail. After receiving this email I began reaching out to *** via email and their customer service line and received no reply and still have not heard back and have not received a refund of the $648.95.

  • Initial Complaint

    Date:05/02/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I paid 4000 dollars to this company for a night vision device that was delivered but broken. Upon sending the device back in December for repair my device was stolen by the company. They have lied to me every step of the way concerning when I should ship back and where the device even is. Now they have told me Id be receiving a different device and provided me with a tracking number but never sent the device almost two weeks later and now they are ignoring any contact and havent responded to my inquiries about the device in question. The CEO has been involved and hasnt been able to get my device sorted out. Im unsure if I will ever see my money or device again. Please dont purchase from this company

  • Initial Complaint

    Date:04/07/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am submitting this complaint regarding a refund I have not received for a canceled order totaling nearly $7,000. The company confirmed via email that the order was canceled and that a refund was being processed. However, despite these assurances, I have not received the funds.I have multiple email communications from the company stating that the refund is being issued, yet the money has not been transmitted to my account. I am requesting immediate resolution and a formal confirmation that the refund has been completed. I also hope this helps prevent similar issues for other ************ has been over a 1.5 months since I filed for a refund from them.

  • Initial Complaint

    Date:04/02/2025

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Ordered a set of night vision on October 15th 2024 and never received my order. I contacted the company multiple times and have gotten no help. I have requested a refund and was told to email them and havent heard back from the company. I have tried multiple times in the past week to contact them and they will not answer my calls.

    Business Response

    Date: 04/04/2025

    We have no way to refund once chargeback has been processed. It is then in the card processor hands. 

    To Whom It May Concern,


    Thank you for bringing this matter to our attention.


    We have reviewed Mr. ******* complaint regarding his order placed on October 15th, 2024. After investigating our records, we have identified his order and are currently working to determine the cause of the delay in delivery.


    We sincerely apologize for any inconvenience Mr. ****** has experienced and regret that he did not receive timely communication from our team. We take customer service seriously, and this situation does not reflect our usual standards of responsiveness and fulfillment.


    At this time, we are taking the following steps:


    Contacting the Customer Directly: We have reached out to Mr. ****** at the email address and phone number provided to resolve this matter promptly.
    Refund or Replacement: We are offering Mr. ****** the option of a full refund or an expedited replacement of the product, depending on his preference.
    Internal Review: We are reviewing our communication and order fulfillment processes to ensure this type of delay does not happen in the future.




    We appreciate the opportunity to address this issue and make it right for the customer. Please let us know if any further information is needed from our end.


    Sincerely,

NightVision Network is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.