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Business Profile

Survival Supplies

MCG Tactical

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Survival Supplies.

Complaints

This profile includes complaints for MCG Tactical's headquarters and its corporate-owned locations. To view all corporate locations, see

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MCG Tactical has 2 locations, listed below.

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    Customer Complaints Summary

    • 150 total complaints in the last 3 years.
    • 64 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:05/21/2025

      Type:Sales and Advertising Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      In late 2023 I made a purchase from them. After the purchase the started billing me monthly $49.97 and did it 12 times. I never asked for any services other than the item purchased and received any additional services. They had my credit card and billed to it fraudulently.

    • Initial Complaint

      Date:05/10/2025

      Type:Delivery Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This company has been contacted by myself at least 5 times by email a one attempt by phone with customer service. After on hold for 15 minutes I get a recording to leave them a message. I did and no return call. They did not send my full order and 3 weeks after my original order I get a charge from them for $50.00 for some stupid magazine subscription I never ordered ( unless it was in the fine print somewhere) I want my $50 retuned to my account and the rest of my order which is a holster.

      Customer Answer

      Date: 05/13/2025

      This company has returned my money due me. I wish to close this complaint. Thank you

    • Initial Complaint

      Date:04/10/2025

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Im being charged a monthly subscription fee that I didnt order just checked my credit card information and found three charges that I didnt authorize.

    • Initial Complaint

      Date:03/28/2025

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      While purchasing an item from this company I was signed up for a magazine subscription that I did not want. I tried to get ahold of the company and sent email to the company's website and the Magazine help/support. Neither entity has responded to my request to cancel this magazine subscription. This subscription is automatically deducted from my credit card through an automatic deduction that I did not authorize. I did not notice the recurring charge until today March 28, 2025.

      Business Response

      Date: 04/03/2025

      *******,

      Thank you for your inquiry. We have researched your account and see that when you originally ordered the Boar Boresighter Tactical Item, the offer you selected included the **** Newsletter. As outlined in the checkout page, unless the trial is canceled it will re-bill at full price. We understand that this trial can be overlooked so as a courtesy we have refunded all charges back to you and subscription has been canceled.  Please allow 3-5 business days for this to reflect your statement.

      Please accept our sincerest apology for any trouble or inconvenience we may have caused you.  Again, we highly appreciate your feedback as it will assist us in becoming better at what we do.  As with any business like ours, the greatest advertising we can have is word of mouth from a satisfied customer.   Its our goal to retain you as a satisfied customer and will hope to serve you again in the future.  

      Customer Care Team,
      ************

      Customer Answer

      Date: 04/04/2025

      I have reviewed the business response and accept this resolution.  May I advise the business to more clearly advertise the re-billable subscription option.

    • Initial Complaint

      Date:03/05/2025

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      In January (01/03/25) I completed a purchase from **************************. I read through the order details carefully as there were many additional advertisements for products and services during checkout. Shortly thereafter, I receive a magazine (reading material) and a monthly charge in the amount of $49.97 (03/03/2025). I reached out via the contact feature on their website with no response for a week and at that point I ended up filing a claim with my creditor and reporting my card stolen/compromised. They have yet to respond and I am awaiting details regarding the claim.

      Customer Answer

      Date: 03/06/2025

      Here is a screen shot of the charge on my credit card.  I am seeking a refund for this issue as hundreds of others have submitted the exact same complaint, with many other individuals confirming there was nothing during the order placement process about being enrolled in the "newsletter."  Since I already contacted the company via email with no response, and attempted to call with no answer, it's clear they are aware of their less than ethical business practices, but choose not to address the issue until it's impactful.  I am exploring every option available to recover said funds and would greatly appreciate any help able to be provided.

      Business Response

      Date: 04/03/2025

      *******,

      Thank you for your inquiry. We have researched your account and see that when you originally ordered the Mamba Shoulder Holster the offer you selected included the **** Newsletter. As outlined in the checkout page, unless the trial is canceled it will re-bill at full price. We understand that this trial can be overlooked so as a courtesy we have refunded all charges back to you when you reached out to your bank and subscription has been canceled. 

      Please accept our sincerest apology for any trouble or inconvenience we may have caused you.  Again, we highly appreciate your feedback as it will assist us in becoming better at what we do.  As with any business like ours, the greatest advertising we can have is word of mouth from a satisfied customer.   Its our goal to retain you as a satisfied customer and will hope to serve you again in the future.  

      Customer Care Team,
      ************

    • Initial Complaint

      Date:02/25/2025

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I started getting a charge on my CC. for $30.74 on Dec 9, 2024 After checking closely I have reoccurring charges on the 23rd of each month for $52.77 Dec 2024 Jan 2024 Feb 2024 . I ordered nothing from these folks! They total they have stole from me to date is $189.65 of which I have nothing to show!! I simply want this unauthorized charge to stop and My Crisis Gear to refund the unauthorized charges back to my card! I have since seen multiple complaints from many other concerned folks! This truly is a Crisis ! Is that where the name comes from? I do have copy of my CC statement to confirm my complaint. Just didn't feel comfortable including copies here.

      Business Response

      Date: 04/03/2025

      ********,

      Thank you for your inquiry. We have researched your account and see that when you originally ordered the Toro Tactical Holster the offer you selected included the **** Newsletter. As outlined in the checkout page, unless the trial is canceled it will re-bill at full price. We understand that this trial can be overlooked so as a courtesy we have refunded all charges back to you and subscription has been canceled.  Please allow 3-5 business days for this to reflect your statement.

      Please accept our sincerest apology for any trouble or inconvenience we may have caused you.  Again, we highly appreciate your feedback as it will assist us in becoming better at what we do.  As with any business like ours, the greatest advertising we can have is word of mouth from a satisfied customer.   Its our goal to retain you as a satisfied customer and will hope to serve you again in the future.  

      Customer Care Team,
      ************


    • Initial Complaint

      Date:02/24/2025

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      visited their website and filled out form for a shoulder holster. When I got to the end after entering address and **** info i read the fine print and clicked the x on the top of the site and closed the website. I never completed the transaction, but they deducted more than the $29.99 for the holster which I never completed filling out the form. I want reimbursement and I have to cancel my **** and get another one because my credit union says it takes 90 days for resolutions. In the meantime they continue to collect money from me for a membership fee which I didn't want, thus the reasoning for backing out. Plus the total they charged on my debit card was $52.97 on a $29.99 purchase.

      Business Response

      Date: 04/03/2025

      ****,

      We are sorry to hear that you had a bad experience with us. We strive to offer the best customer experience and unfortunately we fell short. I did review your account and we have provided all refunds possible to you. Please allow 3-5 business days for this to reflect your statement.  We hope this has resolved your inquiry today.

      Please accept our sincerest apology for any trouble or inconvenience we may have caused you.  Again, we highly appreciate your feedback as it will assist us in becoming better at what we do.  As with any business like ours, the greatest advertising we can have is word of mouth from a satisfied customer.   Its our goal to retain you as a satisfied customer and will hope to serve you again in the future.  

      Customer Care Team,
      ************

    • Initial Complaint

      Date:02/24/2025

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Bought a product from the business and they claimed i checked a box for a thin magazine style newsletter at a cost of $53.47 a copy. They charged me two times. I called and complained but only got one of the 2 charges reversed.

      Business Response

      Date: 04/03/2025

      ****,

      Thank you for your inquiry. We have researched your account and see that when you originally ordered the Boar Green Boresighter, the offer you selected included the **** Newsletter. As outlined in the checkout page, unless the trial is canceled it will re-bill at full price. We understand that this trial can be overlooked so as a courtesy we have refunded all charges back to you and subscription has been canceled.  Please allow 3-5 business days for this to reflect your statement.

      Please accept our sincerest apology for any trouble or inconvenience we may have caused you.  Again, we highly appreciate your feedback as it will assist us in becoming better at what we do.  As with any business like ours, the greatest advertising we can have is word of mouth from a satisfied customer.   Its our goal to retain you as a satisfied customer and will hope to serve you again in the future.  

      Customer Care Team,
      ************

    • Initial Complaint

      Date:02/23/2025

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered some scopes from MCG Tactical, made sure not to check any of the other offers they made. Then found out I was signed up for a membership that I didn't sign up for. I want a refund of the money charged for the membership and to be taken off their mailing list.

      Business Response

      Date: 04/03/2025

      *****,

      Thank you for your inquiry. We have researched your account and see that when you originally ordered the Kodiak Scope the offer you selected included the **** Newsletter. As outlined in the checkout page, unless the trial is canceled it will re-bill at full price. We understand that this trial can be overlooked so as a courtesy we have refunded all charges back to you and subscription has been canceled.  Please allow 3-5 business days for this to reflect your statement.

      Please accept our sincerest apology for any trouble or inconvenience we may have caused you.  Again, we highly appreciate your feedback as it will assist us in becoming better at what we do.  As with any business like ours, the greatest advertising we can have is word of mouth from a satisfied customer.   Its our goal to retain you as a satisfied customer and will hope to serve you again in the future.  

      Customer Care Team,
      ************

      Customer Answer

      Date: 04/03/2025

      I have reviewed the business response and accept this resolution. 

    • Initial Complaint

      Date:02/17/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      The company Crisis Gear fraudulently billed my credit card on three separate occasions. I notified my credit card company and I was reissued a new card. That is why they are again trying to bill my credit card but it won't work. My credit card company (Comenity by *********) was supposed to inform the company of their incorrect billing. Please, it's about $100 and I cannot afford to pay anyone for something I did not purchase.Please help.

      Customer Answer

      Date: 02/18/2025

      I've called the company using their three different telephone numbers but I could not get through to them.

      Also, why do they have different telephone numbers. Something is not right about this company.

       

      Business Response

      Date: 04/03/2025

      *******,

      Thank you for your inquiry. We have researched your account and see that when you originally ordered the Raven Night Vision Tactical Item, the offer you selected included the **** Newsletter. As outlined in the checkout page, unless the trial is canceled it will re-bill at full price. We understand that this trial can be overlooked so as a courtesy we have refunded all charges back to you and subscription has been canceled.  Please allow 3-5 business days for this to reflect your statement.

      Please accept our sincerest apology for any trouble or inconvenience we may have caused you.  Again, we highly appreciate your feedback as it will assist us in becoming better at what we do.  As with any business like ours, the greatest advertising we can have is word of mouth from a satisfied customer.   Its our goal to retain you as a satisfied customer and will hope to serve you again in the future.  

      Customer Care Team,
      ************

    MCG Tactical is NOT a BBB Accredited Business.

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