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Business Profile

Truck Driver Training

CDL Services

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Truck Driver Training.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:08/03/2022

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I would like a full refund from the company *** LOGISTICS LLC, located at XXXXX W ***** Rd, ******** TX XXXXX. I paid $2,500 for what I was told I would receive 1 on 1 training and would receive my cdl license for Class A manual within 4 weeks only after receiving my permit which i received May 26th. They stated classes will also start after I receive my permit. Once permit was received they made an appointment for me to take the test without any training and also with their truck, i was told i would be using, not working. 3 times!I had to cancel due to lack of training, as well as the truck not working. I have been in financial trouble due to the lack of education and communication this school offers. I have called multiple times and there is still no resolution and keep suggesting for me to wait because they still haven't gotten to work on the truck. Everytime I have showed up for school there was either no instructor or there will only be 1 instructor with 1 Truck working and about 10 -15 students waiting in line to get taught which will take about from the time they open til the time they close and I won't have a chance at getting trained. I would get handed paperwork that i would need to study but other than that nothing else. They have been avoiding my calls and trying to force me to take the test with the automatic truck. Repeatedly telling me "that's the only choice I have to take the test in" . Since the last phone call I mentioned to them I will do that and to make the appointment for me to go. After all that they still won't don't it and have been avoiding me. I've tried getting in contact with the owner but the lady from the front named Felicia working there is no help and gets bothered easily when I'm asking for information. There is multiple students also not getting their training and sometimes we have to take photos of eachother paperwork they handed to us so we can get a complete study guide for ourselves. This company is not suited to be a school.

    Business Response

    Date: 09/12/2022

    Business Response /* (1000, 5, 2022/08/04) */
    I spoke with Douglas, nice guy. He had mistaken our company for the company he is having issues with. He explained his situation and I gave him advice on how to get his funds back from the company by contacting his Bank. The company he was reporting on is:

    *** LOGISTICS LLC, located at XXXXX W ***** Rd, ******** TX

    Please direct the complaint to this company to better help Douglas.

    Thank you

CDL Services is NOT a BBB Accredited Business.

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