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Business Profile

Building Inspector

Kelly Hance Professional Real Estate Inspector, LLC

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:01/26/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This inspector has cost me money on repairs to a home we just purchased. The foundation was repaired an the foundation companies said it should of never passed. There is water damage in the ceiling on the whole north wall that he didn't report especially the sagging sheet rock in the living which intern has black mold behind it.

    Business Response

    Date: 02/12/2024

      I don't believe I am a member of the BBB, However I will respond to the complaint filed.

       The buyers of **** ********* never contacted me at any time in regard to the problems described. I would have been more than happy to return to their house to discuses there issues.  

      As a licensed inspector through the state of Texas I am required to use what is called the TREC Standards of Practice (section535.227-535.233 of the rules) are a minimum standard for inspectors by TREC licensed inspectors. An inspector address only those components and conditions that are present, visible, and accessible at the time of the inspection. When I inspected the house at **** ********* there were no visible water staining or any signs of water penetration or mold in the ceiling area of the living room. I can's report on anything that is not there at the time of inspection.  As far as the foundation issues it was stated in the report that there were foundation problems and that the problems needed to be addressed, in the complaint it states that the foundation company stated that the foundation should not have (passes) as an inspector I do not pass or fail a home I merely report on my finding at the time of the inspection. What clients do with the information I provided them in a report is completely up to them. 

      I hope this is helpful and clears me of the complaint filed. 

        Thank you.  

    Customer Answer

    Date: 02/13/2024

    I am rejecting this response because: because the house should of been inspected better an yes the inspector could of seen the sagging dry wall on the ceiling. The foundations issues was just report a few minor issues but come to find out through 2 foundation companies it should of not passed. An we were not the ones that choose this inspector the realtor did. She's the one that said get a attorney against Mr.***** I do have that in text messaging!

    Customer Answer

    Date: 02/13/2024

    This was in a bed room closet I don't how this inspector missed it if he checked all the ceilings! Second pic is in the living room! An our conversation we had to go over the findings of his inspection he stated it would.be easy fixes. Last pick is what the inspector said he would just jack it up an push the concrete blocks in place. So we went off what he said was wrong. Also stated the solar system was working properly an it wasn't according to the solar company technician. 

Kelly Hance Professional Real Estate Inspector, LLC is NOT a BBB Accredited Business.

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