Fire and Water Damage Restoration
Amarillo Steam TeamHeadquarters
Reviews
This profile includes reviews for Amarillo Steam Team's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 3 Customer Reviews
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Review fromCayleigh F
Date: 08/27/2024
1 starCayleigh F
Date: 08/27/2024
It took this crew 8.5 months to complete a job. The communication was TERRIBLE, and we could never get a response from multiple workers to get the job finished. I would not recommend this company AT ALL. They didn’t show any urgency to complete the job even after we told them we would contact the BBB to resolve the situation.
Amarillo Steam Team
Date: 03/27/2025
We're sorry to hear you were unhappy with your experience. We understand your frustration and acknowledge that the timeline and communication did not meet your expectations.
While there were some delays due to factors beyond our control, we recognize we could have communicated better and regret any inconvenience this caused. We appreciate your feedback and will use it to improve moving forward.Review fromScotti S
Date: 08/08/2024
1 starScotti S
Date: 08/08/2024
We cannot get our house finished and cannot get any answers from them. I call and leave messages and no response from anyone. I'm not sure if this will help or not. Any help is appreciated. Thanks Scotti S.Amarillo Steam Team
Date: 03/27/2025
Thank you for your feedback. We’re truly sorry to hear that you’ve felt frustrated during this process. Please know that your satisfaction is very important to us, and we take your concerns seriously.
We want to clarify that all of the main rebuild work on your home has been completed. The remaining finaly touches were noted as pending due to a scheduling follow-up that has not yet been confirmed.
We would be more than happy to return and complete those final details as soon as you're available. Our team has attempted to reach out, and we’re still here and ready to assist whenever you're ready to schedule.
We truly appreciate your patience and the opportunity to work on your home. Please don’t hesitate to contact our office directly so we can get everything wrapped up to your satisfaction.Review fromSheria E.
Date: 08/10/2023
5 starsSheria E.
Date: 08/10/2023
Had a great team to clean up my water problem! Prompt and efficient. Many thanks. S EvansAmarillo Steam Team
Date: 03/27/2025
Thank you so much for the 5-star rating! We truly appreciate your continued trust in us, both during your water damage restoration in 2023 and again in 2025.
It means a lot to have been able to assist you more than once, and we’re grateful for the opportunity to help restore your home. Please don’t hesitate to reach out if you ever need anything in the future.
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