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Business Profile

Pet Food

Purina Factory

Reviews

This profile includes reviews for Purina Factory's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Purina Factory has 4 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    • Purina Factory

      101 SE 11th Ave Ste 200 Amarillo, TX 79101-3417

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    • Purina Factory

      PO Box 9800 Amarillo, TX 79105-9800

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    • Purina Factory

      FM 2943 Hereford, TX 79045

      BBB accredited business seal
    • Purina Factory

      1977 E US Highway 60 Hereford, TX 79045-3631

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    Customer Review Ratings

    1/5 stars

    Average of 2 Customer Reviews

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    Review Details

    • Review fromSusan S

      Date: 12/13/2023

      1 star
      I am not looking for a refund. I file the complaint with the better business bureau because this food has made my dogs sick. I have four dogs. I started feeding them Merrick about a year ago. I recently notice that my dogs are getting more and more sick (diarrhea and lots of gas). They finally occurred to me that I might try to change the dog food. I did so two days ago. Since then, none of my dogs have diarrhea. I sleep with two of my dogs and both dogs have not been passing gas all night. This cannot be a coincidence. There is something in the dog food that is causing my dogs distress. I cannot believe that changing dog food has made such a difference in all four of my dogs in such a short period of time. This is alarming to me and I worry about other people who have not made the connection between their dogs being sick and the dog food that they are eating. I am really concerned about pets who are eating this food.
    • Review fromRyan M

      Date: 07/19/2023

      1 star
      THEY DO NOT PAY!
      I and owner/ operator of Pressure Washing company. Washed for merrick almost 10 years. Use to get paid every week. They went corporate and have no been paid for almost 6 months! These people
      Do not care if your family needs to be fed.

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