Complaints

This profile includes complaints for Bruckner Truck Sales, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Bruckner Truck Sales, Inc. has 15 locations, listed below.

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  Bruckner Truck Sales, Inc.

  9471 I-40 East Amarillo, TX 79118-6960

  
• 

  Bruckner Truck Sales, Inc.

  401B 13th St Bridgeport, TX 76426

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  Bruckner Truck Sales, Inc.

  1200 NE Loop 820 Fort Worth, TX 76106-1743

• 

  Bruckner Truck Sales, Inc.

  1200 NE Loop 820 Fort Worth, TX 76106-1743

• 

  Bruckner Truck Sales, Inc.

  1200 NE Loop 820 Fort Worth, TX 76106-1743

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/17/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have used Bruckner’s in Tulsa/sapulpa for about a year now. Parts department guys are GREAT. But the mechanical service side is LACKING in taking care and treating customers as customers.
  - I previously called out a mobile service, he told me it would be charged 1 hour of labor. After he got done in (45min) tried charging me 2 hours. I declined, he then said “I’ll charge you 1.5 I have to make money on this” which isn’t my problem as a customer! You told me a price already and then want to upcharge me to make a higher hourly quota for your check
  - This go around, I brought my truck into service at Tulsa. Was treated very poorly as a CUSTOMER. About getting my service done. I was given the amount it would cost.I asked when it could get done they said mon-tues of the next week(it was currently Wednesday) I said, I’ll have someone else do the labor and just call you out to program the part as a mobile call out(I’ve done this before). The manager said he would not allow that “they’re booked up for 1.5 weeks all of a sudden” - I said this is just turning into a money game because the call out is $500 and the full job is $4.3k. We agreed they would get me in Thursday/Friday. I paid ASAP shipping on parts (extra $50) parts arrived Thursday, I emailed the shop on an update, said they were already working on it. Sweet. So I emailed again Friday and they said the part needed is damaged (no one told me about this the previous day they were working on it, nor Friday till I reached out at 2pm). So I called parts, they said everything is there, service Dept. said they were re-ordering the part. But it wouldn’t be here for another 4 days (my truck has already been done for 2 weeks now. I feel lied to by the management system to just get my truck to stay there from the beginning based on how our horrible convo went. I asked them to reduce the overall pricing, basically got told no and it’s not their problem.HORRIBLE way to treat CUSTOMERS, especially reoccurring

  

  Business Response

  Date: 06/18/2025

  Customer's truck is still in our shop for
  repairs. We performed initial diagnostics and quoted to remove the transmission
  and inspect. If the transmission passes the inspection, we will replace the
  harness. Gained approval to remove the transmission and upon removal of the
  control housing the gears in the transmission show damage and according to the
  reuse/replacement guidelines of this model of transmission, the transmission
  will need replaced. Customer will only be billed for the repairs that he approves
  in writing and not for any unnecessary parts or labor.

  Please call me with any further concerns.  Brian ******** ************

  
  

• Initial Complaint

  Date:01/27/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I just bought a truck from the San Antonio dealer 1-21-25. A 2020 Kenworth t880. i was under the impression that this was a road worthy vehicle, so i purchased the truck. i sent a driver down on thursday 1-23-25 to pickup the truck. he drove bobtail appox 100 miles and check engine light came on and said the truck would derate in 4 hours, so he continued on his way to dallas, about 70 miles later a stop engine light started flashing on dash, at this point he was 100 miles from dallas. he drove the truck to dallas and took the truck to bruckners in dallas to see what the issue was with the engine. they informed us the engine has major issues, it has one cylinder blowing compression into the engine causing high crank case pressure. actually blowing oil out of the dip stick tube. talked to the sales man in san Antonio and was informed that the truck had check engine light on when they got the truck and they fixed the issues before selling it and proceeded to tell me this is what you get when you buy a used truck, should of bought a new one. truck was sold as is. im very disappointed that a truck dealership would knowing sell a truck with major engine issues. the listing ad on the internet said truck was ready for heavy duty work. i had to leave truck at bruckners in dallas and fly the driver home. im not happy at all with the purchase i made.

  

  Business Response

  Date: 01/27/2025

  This truck is currently located at our repair facility in Dallas, TX .  Our team at that location is working to diagnose the failure on the truck and prepare an estimate for repairs.  It is correct that the customer purchased the truck "as is"  and declined to purchase any extended warranty.  Bruckner's does a thorough inspection of every used vehicle that we sell and makes needed repairs before to the vehicles before they are sold to retail customers.  Our used truck manager will contact the purchaser when the failure has been properly diagnosed to discuss potential solutions for this truck.  We will have answers for him before the end of the week.  or call me directly at ***** ********

• Initial Complaint

  Date:01/16/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On December 6, I took my semi-tractor to get an air compressor replaced at Bruckner’s of Big Cabin, Ok.
  I received it back Dec 11. After driving 150 miles the engine sounded rough, I pulled over checked and notice the oil level was lower. As I proceeded to try and make it to the gas station, I noticed I was losing air rapidly. 430pm on Dec 12.
  I immediately called Bruckner’s and the problem of air compressor not working and furthermore now the engine wasn’t starting.
  I requested a tow truck, they said they would get back to me. Dec 13.
  After spending the night in frigid temperatures. I got out accessed the air compressor and noticed it wasn’t properly attached to truck. I called again and requested a tow. Instead they sent a Bruckner’s mobile tech to try and fix it. He informed them that the improper installation of the air compressor has caused major damages and would need towed. 28 hours after calling was finally towed off the road 9pm.
  Dec 14th spoke with **** from Tulsa and they admitted fault. I asked to file a claim with insurance and they said that they would take care of it in house. And they would have done the following week.
  Jan 11 it was completed. In between Dec 12- Jan is a busy time in the trucking industry. Throughout I called numerous times, willingly open for resolution discussion. The decision was passed upward to ****. At this point I would like to file a claim against their insurance. My semi tractor is a business that lost wages due Bruckner’s Negligence

  

  Business Response

  Date: 02/03/2024

  I apologize for problems that you have experienced because of the mistakes made in the repair of your vehicle at our Big Cabin, OK location.  We strive to make the correct diagnosis and repair for every vehicle, every time.  Occasionally, we do make mistakes and try to rectify them as quickly as possible.  In this case we did experience significant delays in obtaining the necessary parts to repair the progressive damage from the bolts coming loose on the air compressor that we replaced.  The delays on finding and obtaining these parts are beyond our control.  Repairing the timing plate and gear housing on this engine is a significant repair that also requires a few days to complete.  

  Because of the extended nature of this repair we did refund the $3,810.35 that was charged to you to make the original repair.  Our normal policy when we have a failure of this type is to charge for the initial repair and then make any rework repairs at no charge.  That is the generally accepted industry standard policy.  As normal policy, we did not charge for any of the rework that was performed ( parts or labor).  We did also offer to pay for your airline ticket to return to Oklahoma when the repairs were completed.  That offer was declined.  

  I can discuss this with you further if you can call me at ************.  that is my direct line.

  *****

  Customer Answer

  Date: 02/06/2024

  I am rejecting this response because: the narrative on ***** part is false. I came in for an air compressor replacement. The mechanic damages components beyond what my repair. It normally takes 6 hours to replace an air compressor. Had they done it correctly they wouldn’t have been waiting for parts for the components they did damage that had nothing to do with what I initially brought it for… I Had 32 days of losses revenues, Had they not damaged my transmission housing and other components. I wouldn’t have lost a day. Commonly a rework only consists of the same work being redone.  Bruckner’s Volvo is stating they damaged new components and still calling it a rework. Secondary the reason why it took 32 days is because they didn’t stop to fix it right away. They worked on it when they had free time cauinsg more delay, during that time business kept going as usual for Bruckner’s Volvo! This happened on the 12/12/23. I called on 12/21/23 and they said they still haven’t started to take out the engine and transmission. So it was just sitting there. I have a complete timeline and dates. They directly impeded me from working and should except some responsibilities in this matter.

• Initial Complaint

  Date:05/15/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This is for the Fountain store but only gives an option for Denver. I have brought my truck into service several times over the past year and a half since purchase. First experience I brought my Mack in for a NTI which cost 1000.00 they gave it back and said it all looked good and I took it up to DOT for a level 2 inspection and Failed. 2 airbags had good size holes in it and a few other minor things. I said something to management and they fired the lady at the counter. Nothing became if it. I brought my truck in a back in Oct/Nov I’d have to check receipt for dates to be exact. I was trying to change my belts before I headed to AZ and broke the piece on the pulley so brought it to have a new pulley put on it and have the new belts installed. The said they did repairs and I was on my way. A month and an half latter truck is inspected and I’m told a belt has a rip in it and they both look tired and I need new ones. Sure enough they never installed new belts on truck. Also my Ac wasn’t working so they charged me to look at it and fill it and I drove to NM and ac was gone. I called talked to Dennis he said it must have been the shrader valve and they would fix it when I got home. Also told Dennis about the belts he said he’d look into it and came back and said he don’t know what happened. I’ve been in Texas for months with no ac as I drive over the rd. I was at Bruckners in San Antonio getting another repair done and they told me they could fix the ac and just charge it back to Springs store if approved. Denise new they would be calling first thing in morning to get an approval. Shop manager Josh ignored this managers messages from 9am till 5pm when Dennis finally told me to contact Jose manager Cassie which I did. He got Jose to finally reached out to Bruckners just to tell them no he won’t fix it or pay the part I payed him. I had a load to pick up at 5 and had to cancel it Jose cost me $1000.00 by not responding and playing a game. I want all my money back…

  

  Business Response

  Date: 06/01/2023

  6/1/2023
  Dear Mr. *****,
  I am writing in reference to your poor experience in our Fountain location.

  First I apologize for the inconvenience and frustration created during your visits to Bruckner's in Fountain.
  We take great pride in taking care of our customers and having them leave with their expectations exceeded.  Unfortunately we did not provide the level of customer service we expect during your visits.  Per our phone conversation last week, you requested that we replace the belts, replace the AC line and dryer, and provide a complimentary oil change for your inconvenience.  I am happy to take care of these items at no charge to you.  I again apologize that we could not complete these repairs last week while you were in town.  I know you were heading to Texas and we have already let our San Antonio store know about our agreement and that they can complete all the repairs when you visit that location. 

  We look forward to repairing your truck and repairing our relationship together.  Please let me know if there is anything else I can do to help.
  

  Thank you for the opportunity to make thing right,
  Casey ******
  General Manager
  Bruckner's Truck & Equipment
  Fountain, CO

  Customer Answer

  Date: 06/02/2023

  I have reviewed the business’ response and they are correct they said they would fix the issue. I accept this
  resolution.