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Business Profile

Sewing Machine Dealers

The Sewing Cottage

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Sewing Machine Dealers.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:11/01/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am writing to share my unfortunate experience with The Sewing Cottage and to express my disappointment with the level of service and professionalism I encountered. I hope that by sharing my story, other consumers can be better informed and avoid the same pitfalls.To provide some context, I have been a customer of ********************** for several years, having purchased a $4,418 sewing and embroidery machine in 2017. Additionally, I have relied on their services for maintenance and costly repairs. However, my interactions with the company have been consistently disappointing, with repairs taking an excessive amount of time and often being inadequately completed.Moreover, the quality of service provided by The Sewing Cottage fell below my expectations. The final product I received after multiple repairs was plagued with errors, inconsistencies, and failed to meet the agreed-upon specifications. Despite bringing these issues to their attention, the company displayed a dismissive and rude attitude, refusing to take responsibility for their mistakes. In fact, when I requested documentation to seek repairs elsewhere, TSC refused to provide any of the necessary documents. Upon contacting the manufacturer, I discovered that my machine had been switched at some point, as the serial number no longer matched the original one purchased. I sincerely hope that the Better Business Bureau can thoroughly investigate my case and take appropriate action.My experience with The Sewing Cottage has been nothing short of disappointing. Their lack of communication, poor quality of service, and dismissive attitude towards customer concerns have left me feeling frustrated and dissatisfied. I strongly urge the Better Business Bureau to investigate this matter thoroughly and take appropriate action to protect other consumers from similar experiences.Thank you for your attention to this matter.*********,***************************************** ************ I have an additional doc that is too ** to atc

The Sewing Cottage is NOT a BBB Accredited Business.

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