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Business Profile

Estate Auctions

Coastal Bend Auctions

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Estate Auctions.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:08/31/2022

    Type:Delivery Issues
    Status:
    Unresolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I bid on and won 2 bracelets on their online auction that ended August 24, 2022. The bracelets were advertised as sterling silver, but when I received them I could not find any markings that indicated that they were silver and they clung to a magnet, indicating that they were another metal other than silver. I contacted the seller and she replied that all sales were final.I feel that they misrepresented the items, stating that they were sterling silver when they were not.My credit card was charged ***** including shipping.The shipment ID number was ****** and the **** tracking # EP **** **** **** **** **** 02.

    Business Response

    Date: 09/01/2022

    On my auction house website on ********* and almost every other auction house on HiBid it clearly states that items are sold as is with no guarantees. It also clearly states no refunds, no returns and all sales are final. I attached a screenshot from my website clearly stating that. It is the customers responsibility to read the terms and conditions. There will not be a refund, as the terms and conditions are clearly stated. 

    Customer Answer

    Date: 09/01/2022

    Complaint: 17786398

    I am rejecting this response because:The items were falsely advertised. They were clearly listed as sterling silver when they were not. I believe that constitutes fraud.

    Regards,

    *******************************

    Business Response

    Date: 09/01/2022

    The website clearly states all sales are final. It also says 'All items are sold as is without warranties or guarantees of any kind. No refunds, no returns. All items are checked for damage, and unless noted all items are damage free. Item packaging may show signs of warehouse damage or stickers from processing. Items may have been taken out of the box for inspection and the packaging resealed. ALL SALES ARE FINAL.' please see attached photo. its not fraud. the items that were won, were delivered. I'm sorry she is not happy. This is the last response I will type. There will not be a refund. I suggest that she does not use HiBid in the future if she is not able to accept the terms and conditions of each auction house. 

    Customer Answer

    Date: 09/01/2022

    Complaint: 17786398

    I am rejecting this response because:

    I have attached five files showing the original jewelry description (HI Bid 1B) and a decription of each jewelry description and a picture of each piece of jewelry. I was unable to get a printout of the jewelry with the picture. 


    Please let me know if any additional information is needed.
    Thanks for your help,
    *******************************



    Customer Answer

    Date: 09/01/2022

    Complaint: 17786398

    I am rejecting this response because:

    I have attached five files showing the original jewelry description (HI Bid 1B) and a decription of each jewelry description and a picture of each piece of jewelry. I was unable to get a printout of the jewelry with the picture. 


    Please let me know if any additional information is needed.
    Thanks for your help,
    *******************************




     

Coastal Bend Auctions is NOT a BBB Accredited Business.

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