Business Profile

Auto Repairs

Driver's Edge

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Complaints

This profile includes complaints for Driver's Edge's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

24 total complaints in the last 3 years.
9 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:07/01/2025
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
In late April, I took my car in to have the water pump replaced. During the diagnostics, it was recommended that my oil gaskets were replaced due to an oil leak. Between my out of pocket cost and warranty coverage, the cost was $3,600. I went to get an oil change 5/21 at a Kwik Kar and I was advised that the oil sensor was leaking. As I had just had an oil leak fixed, I took it back to Drivers edge for the repair. The report provided said Oil level sensor works as it should. I paid for oil and was on my way. On June 10th, my oil light was back on and I returned to Drivers Edge. They recommended to Perform Cleaning Service With Dye. They stated that the gasket that was replaced malfunctioned and needed to be replaced. While the parts were covered under warranty, this still cost an additional $860. There was no mention of my oil sensor. After 2 visits for an oil leak, on 6/26, my oil light once again came back on and I returned to Drivers Edge. They performed the same cleaning service with dye and informed me the oil sensor is leaking and needs to be sealed. This is now an additional $1400 for an issue that was brought to their attention and not identified through the prior dyeing. Since the gasket being replaced on 4/27, I have spent $5,680 and been without a car a total of 8 days. They have offered no discounts and went as far to say that they have not worked on my oil sensor prior. They identified issues and charged me $860 for something that was not wrong to begin with. This was an insanely costly and time consuming experience that I would not wish upon or recommend to anyone.
Customer Answer
Date: 07/04/2025
The manager of the location started in between my visits. He promptly followed up to this complaint and discussed my visits before and after he started at the shop. There was previous miscommunication that he was able to clarify.
He walked through each visit in detail and apologized for the oil sensor not being checked sooner. The amount of oil was not consistent with an oil sensor leak which is why it went undetected. There were multiple parts leaking which is why it required multiple visits.
He was empathic to the situation and ensured I was happy with the concessions made. I am glad he is now at the store as it made the information much more digestible. I am not concerned with miscommunication in the future and know I can reach out the **** directly if I ever have concerns.
Initial Complaint
Date:06/17/2025
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On 3/20/25 I had service performed at your Frisco location and purchased 4 new tires along with an oil change. I made the technician aware that I was going to be selling my vehicle within the next few months and did not want the extended warranty on the tires.We ended up selling our vehicle 3 days later but did find that we were charged for the "Tire Protection Policy" despite explicitly saying that we didn't want.I have since tried contacting the shop no less than 10 times and i have been told that I need to speak with "*****" as he is the only one that can issue a refund.The last two times I called they said that ***** was "AWOL" and probably not returning and they would see what they can ***** has now been almost 3 months and I have not been refunded. How can I get this refund for a service I did not agree to or want?Thank you
Business Response
Date: 06/24/2025
Good afternoon,

We contacted the customer, and he is stopping by the store for a refund of the tire warranty. So can we resolve this issue. Thank you.

Jason Huff
District Manager - D14 (DFW)
M: 817-793-7867
E: [email protected]
Customer Answer
Date: 06/24/2025
I have reviewed the business’ response and accept this
resolution. Thank you for the prompt resolution
Initial Complaint
Date:05/07/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I brought my vehicle for repair on 12-5-24. My vehicle was misdiagnosed. They begin guessing at what needed to be repaired. I began to get suspicious that Tre did not know what he was doing. I asked for his direct manager. He refused. I called the corporate office and finally ***** called me. He stated he was confident that the vehicle would be repaired and guaranteed that he would cover the cost to repair the vehicle needed any additional work. I picked up the vehicle and the next day the car stopped on me again. I took the car back to Drivers Edge and I havent had my car since December 24. They took the vehicle to another vendor to repair asking for another $1200 for repairs. The vendor was unable to repair the vehicle. I demanded the car be taken to the ******** dealership for a diagnosis and repair. I received a call today stating that the cars anti braking system was faulty which is false. The dealership advised me that it was after market wheel bearings. Drivers Edge lied to me about the diagnosis to get me to pay for the repairs.
Business Response
Date: 05/28/2025
Hello,

Please see the attached documents for the response to complaint ID: ******** regarding, ******* *******. I have attached invoice for reference as well. Thank you for your time.

********* *.
Sun Auto Customer Care
Phone: ************
Email: ************************
Initial Complaint
Date:04/07/2025
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I had my catalytic converter replaced at Driver's Edge in ************ in February of 2024 and it failed 3 times, which I'm currently dealing with the 3rd failure right now. I was never given the option for an Aftermarket or an *** part, but ultimately after the 2nd replacement (which has a two year warranty) is when I asked if it was an *** part and they informed me that it wasn't. I would have requested that initially if I was told they were ordering an aftermarket part. I paid a total of $1,119.49 after the coupon was applied on 2/23/24 (initial price of $1,462.45). The next morning I had a gasket blow, which I then had to bring it back to the shop again to get that fixed. That catalytic converter failed after a couple months and the 2nd lasted about just as long. I called the location today in ************ and let ***** know that once again it has failed and my engine light is on. We previously discussed that if I wanted the *** part then I'd have to pay the difference between the price of the *** part and the aftermarket, which they stated was $700.00. When I spoke to ***** today, I was informed that even though the part is still under warranty that I HAVE to pay the $700 to get it replaced and that's my only option - the last time he stated that they had to "eat the price of labor" to replace the failed part for the 3rd time. That is not MY fault at all and the part is still under warranty, which he then said "well, we already replaced it for you 3 times" which again, is not my fault, and I am constantly made to feel like I'm a problem for calling them about it. I called a different location and spoke to another manager who informed me that the *** part is actually the same price as they charged me for the aftermarket so he's not sure why they didn't get the *** part initially and confused on why I have to pay $700 additionally to have it replaced again while still under warranty. I paid for a service and my car is still not repaired over a year later.
Customer Answer
Date: 04/12/2025
The warranty states that it is covered up to ****** miles or two years, which is ironic that now that I contacted the business to replace the failed catalytic converter that they put in the car that they are refusing to even respond when I call and ask a manager to call me back even at other locations. Now, they are refusing to discuss it entirely. The warranty does not state anywhere that after it fails three times that I HAVE to replace it with an OEM part if they put in an aftermarket part. Its the principle of the matter and I have all phone calls recorded after my first replacement for this reason specifically. I tried contacting the store, now Im going through the BBB, and Im trying to avoid any legal route. Its the principle of the matter that it should be replaced as the warranty states due to it failing by no fault of my own.
Business Response
Date: 04/16/2025
To whom it may concern,
At this time, we are still in the process of locating an OEM catalytic converter for the customer. We are actively reaching out to suppliers and exploring all available options to source the correct part.
We anticipate having an update by Tuesday of the upcoming week and will follow up with the customer as soon as more information becomes available.
Thank you for your patience as we work to resolve this matter.
Sun Auto Customer Care
Customer Answer
Date: 04/17/2025
I am rejecting this response because: I called the ************ location on April 7, 2025 and spoke with **** who said that he would get it ordered and "it'd be here in two days". That was 10 days ago, which I have not received a single call from them to even communicate that they were even looking for an *** Catalytic Converter so I had no idea if they were even actively doing anything. The business can respond to the BBB 9 days later, but they can't call me to inform me that they actually CANNOT have the *** Catalytic Converter in two days or to even just let me know that they were looking for one. As a business, you should communicate with your customers about updates with the *********************** they are receiving. They are aware that my vehicle is almost at the ****** miles for the warranty, so there is a slight urgency. Not only was I told incorrect information regarding the estimated time for the part to be delivered, but nobody contacted me to let me know either. Communication makes a huge difference and I am extremely disappointed with the lack of professionalism that I've been experiencing. I feel that my entire experience with this shop has just exacerbated the issues and stress with my car.
Business Response
Date: 04/17/2025
To whom it may concern,
We have spoken directly with the client and the district manager will be personally overseeing the repair process moving forward.
The client expressed appreciation for the attention to their concerns and is satisfied with the proposed resolution. Our district manager will ensure they are fully taken care of throughout the remainder of the process.
Thank you,
Sun Auto Customer Care
Customer Answer
Date: 04/21/2025
I have reviewed the business response and confirm that I have received a call from the District Manager. A resolution was discussed and I accept this resolution.
Initial Complaint
Date:03/04/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
We dropped off the car on 2/22/2025 to get a quote for replacing the alternator. The shop did not inform us that there would be a diagnostic fee. After receiving the quote, we decided not to proceed with the repair. The shop then told us that the diagnostic fee $140 still needed to be paid.If they didn't inform me about the diagnostic fee upfront, that's a transparency **********, if the diagnostic work only involved checking the battery reading, it's fair to question the value of the $140 fee.We asked ***** what kind of diagnostics were performed, and he said he only checked the battery reading. He also claimed that the battery shorted the alternator and caused the issue. I'm not a mechanic, but I'm fairly certain it's usually a failing alternator that damages the battery, not the other way.Overall, we feel the shop was dishonest and failed to communicate clearly.
Business Response
Date: 03/28/2025
Hello,

Please see the attached documents for the response to complaint ID ******** regarding **** ***. Thank you for your time.

********* *.
Sun Auto Customer Care
Phone: ************
Email: ************************
Initial Complaint
Date:11/22/2024
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On September ******* I brought my 2010 Camry into the ****** DRIVERS EDGE #**** located at *********************************************************************. Phone Number ************ as I have done for many years. I asked for two things- one was an oil change and the other was to just check out the A/C and let me know if it needs freon. The lady who is the manager called my wife and said that we needed $2,000 worth of evaporator work done. She said NO and that we only wanted to see if there is FREON or anything easy. I NEVER authorized AC work or a full-blown diagnostic.When I went to pick up my car I was told I had a charge of $250 because they had to run an A/C diagnostic. I was NEVER told about the price or didn't see anything published in the showroom and would NEVER have said go ahead if they told me upfront what it would cost. At the end of the day when I picked up by truck they charged me $177.97 I am asking that the company repay the $177.97 diagnostic because it was NEVER communicated and agreed to that the cost was necessary for what I was asking. INVOICE ATTACHED Thank You ****
Business Response
Date: 01/08/2025
Concerns:
"On September ******* I brought my 2010 Camry into the ****** DRIVERS EDGE #**** located at **************************************. Phone Number ************ as I have done for many years. I asked for two things- one was an oil change and the other was to just check out the A/C and let me know if it needs freon. The lady who is the manager called my wife and said that we needed $2,000 worth of evaporator work done. She said NO and that we only wanted to see if there is FREON or anything easy. I NEVER authorized AC work or a full-blown diagnostic.When I went to pick up my car I was told I had a charge of $250 because they had to run an A/C diagnostic. I was NEVER told about the price or didn't see anything published in the showroom and would NEVER have said go ahead if they told me upfront what it would cost. At the end of the day when I picked up by truck they charged me $177.97 I am asking that the company repay the $177.97 diagnostic because it was NEVER communicated and agreed to that the cost was necessary for what I was asking. INVOICE ATTACHED Thank You ****

Desired Resolution by **** ******: Refund in the amount of $177.97

Response:
On 01/03/25, a refund check in the amount of $177.97 was processed to be mailed to address:******************************************. The refund check was mailed on 01/05/25, the customer should expect to receive the refund check in 7-10 business days.
Initial Complaint
Date:10/15/2024
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
We brought in our F150 on June 14th for engine work [vehicle had a rattle at startup and a check engine light on]. Driver's Edge quoted a price of $4500 to fix the items and work began on/around 6/14. The vehicle was not returned until 6/25 and immediately had issues with driving such that we had to bring it back to DE, where they had it until 7/11 with no resolve. We had to have the vehicle towed to a **** dealer to review and brought it back to DE a few days later to allow them to attempt to resolve the issues identified. The vehicle was with DE until 7/31 when they finally told us they could not figure out how to fix it. At this point they had charged us an additional $2200 for them to try and fix the original work they were hired to do. On 7/31 we have the truck towed to another shop that is able to address/resolve all issues within 3 days at a cost of approximately $3150. 4 days later the truck is leaking oil in 4 places where work was performed by DE mechanics. Due to the negligence of Drivers Edge mechanics, we were charged over $10.4K to try to fix a $4500 job and lost use of our vehicle for almost 2 months. We are demanding a full refund of all money incurred by Driver's Edge, additional shops to fix the DE caused issues and ancillary costs incurred during this time period from loss of use.
Business Response
Date: 10/16/2024
To Whom It May Concern,
When the customer originally started this process with us, they did not want us to diagnose the original problem because they paid for a diagnostic with the **** dealership, but felt that they were too expensive, so they wanted us to install the recommended parts to fix their high mileage 2015 **** F150. Upon completion of the list, the truck was still running poorly, and we spent time to make sure that the parts we had installed were correct, which required re performing the job. At the end of this check, the vehicle was still performing poorly, so we recommended some parts based off of the codes that it ran. Trying to troubleshoot the issue, we replaced a fuel pump and a couple sensors at no cost to the customers. Upon completion, we recommended some parts that the ******* ended up declining, mainly suggesting that the turbo chargers may be faulty based on the codes the vehicle was displaying at the time. At this point, they decided to have **** diagnose the problem, **** recommended parts that we had just replaced and told the customers that we must have installed something backwards, which we provided proof that we had not. Ultimately our only fault, was an error based of the description of the parts that we were initially furnished with, cam phasers (referring to VVT solenoids and not just the gears as we had originally installed). Upon follow-up with the dealership, we got a recording from the service advisor and or mechanic that inspected the truck, that we hadn't installed anything incorrectly. The original ask was for us to pay the dealership to fix the issues that were present. At that time, I declined that option, as we only ever installed parts that we were asked to install, not diagnose the problem in its original failure state. I told ******* that if we had done something wrong, I would be willing to refund that part of the job, but the difference in price between us and the dealership was substantial. He explained that he didn't have the money to spend with **** and asked for me to cut him a deal on fixing these issues that were still there, which would also give us an opportunity to redeem ourselves and avoid any escalation. I agreed that we could do that, especially since if we found any of the parts that we had installed were faulty that we would be able to replace them under warranty. I explained that if he wanted me to fix these issues that **** was outlining at a heavily discounted rate, that if we did this and it was still not running properly, that it wouldn't be our fault (providing the installation was correct) and that they would be satisfied with that as we would not be continuing to work on the vehicle. During this process we independently tested every component we installed, and photo documented the entire installation process to be able to defend our work.

In summary, we were never commissioned to diagnose any particular issue with the vehicle, only install parts based on dealership diagnostics. We performed that service and then went the extra mile multiple times via parts & installs at no cost and heavily discounted rates to help this long-term customer with their vehicle repair. We were validated by that dealership on the work that we had performed. The last conversation that I had with them I was told that the only thing that they would accept would be a complete reimbursement of all funds they had spent, which I believe is unfair considering the vehicle had arrived to us on a tow truck due to the condition it was in and we performed necessary repairs, despite it not completely addressing their problems.
Sincerely,
Sun Auto Customer Care

Customer Answer
Date: 10/16/2024
I am rejecting this response because: When the vehicle was originally brought into Driver's Edge it was in working/running condition. Driver's Edge negligently performed the original agreed to repairs and was provided numerous opportunities to diagnose and review the status of the vehicle. They chose to keep the vehicle in their possession for weeks at a time but still failed to sufficiently resolve any of the issues. During their time working on the vehicle they created numerous additional issues such that the vehicle was no longer driveable. This is a very clear situation of a shop agreeing to perform work outside their scope of knowledge/expertise and rather than stop work, they continued negligently, causing significant additional damage to the vehicle and to their customers.
Business Response
Date: 11/14/2024
To Whom It May Concern
We have received documentation that the customer is wanting to go through a legal route process. We are currently working with the customer to resolve this issue.
Sincerely,
Sun Auto Customer Care
Initial Complaint
Date:09/03/2024
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I came in to Drivers Edge to get a diagnostic on my car for that they charged me $108 for a picture of my fuel tank leaking when I left I had no diagnosis and instead they quoted me $670 to actually get a diagnosis for a fuel leak and said it would take 3 hours to diagnose it because thats how long it would take to take the fuel tank down and check to see the problem. I had called around to surrounding auto shops and all of them asked what did I pay for? All of them said I would have to pay for a diagnostic again and then it would go towards them fixing it. The next auto shop took 25 minutes to diagnose and only charged me $220 for the labor to diagnose and replace a fuel pump not $670. This company is taking advantage of women and charging them money for services not completed. I have written a review about my experience and only got the same man ***** to call back and tell me the same thing and offered no solution and then wouldnt let me talk to a manager and said they would call me back and hung up. I am out an extra $108 for a diagnosis I never got just a picture telling me my fuel was leaking which I already knew I came there wanting to know why it was leaking and instead just left with a bill of $108 and a quote for another $670 to actually find out why it was leaking. They are not rendering services that are being paid for and not issuing a refund back to me.
Customer Answer
Date: 09/03/2024
The ** reached out to me and decided to refund me. They said it will take a couple of days for corporate to refund me thank you for your help.
Business Response
Date: 09/03/2024
To whom it may concern,

Please see attached letter.

Thank you,
Sun auto customer care
Initial Complaint
Date:08/26/2024
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On 12/30/23 took my wife small SUV to service. The complaint was an Oil Leak. I was told it needed an Engine Mount total was *******. On 6/1/24 took it back due to error message "check oil level" ask the shop to check to see if it was related to their previous work, I was told it was coming from the drain plug from an oil change from another business. Had Driver's edge repair it which cost ******. On 7/3/24 got the same message "check oil level" Driver's edge told me it was the crankcase vent valve breather hose, cost *******. Picked it up on 7/12/24 drove off the parking lot to the gas station fill the car up and the engine light came on. Took it right back and was told it needed a high-pressure fuel pump and bolts after engine light code was cylinder is too rich. They installed a direct injection high pressure which they did not charge me for due to at this time they did not really know what my wife truck needed. Took the truck back as the engine light was still on. Now Drivers edge stated they had to do a throttle body relearn which they did not charge me as it was stated that was the original issue due to now the same message came across to "check oil level. So now they added oil to the truck and told me now a new engine was needed that will cost *******. The end issue was Driver's edge never put the oil needed into the truck which has affected my engine and fuel pump they installed in my truck now as fuel fume. and gas leaking. My wife SUV has high mileage although has never had any major issues on this Mrecedes-Benz GLK 350 until Driver's edge started this entire ordeal. They need to refund all the money I have paid and replace my engine that they messed up by not placing the needed amount of oil that they also charged for. As well as experimenting since they had no clue of what was needed.
Business Response
Date: 09/10/2024
To whom it may concern,
We've been in touch with the customer and have arranged a visit to our store to diagnose the issue.
Thank you,
Sun Auto Customer Care
Customer Answer
Date: 09/13/2024
I have reviewed the business response and accept this resolution. I will allow the business to pick up my car as stated and take in for an inspection.
Initial Complaint
Date:05/16/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On Sunday, May 5th, the clutch to my car, a 2014 ************, died. I had the vehicle towed to a ********* in the area.When I dropped off the vehicle, the car would start buy only the engine light came on. It was due to a reoccurring issue that I was experiencing. I have made multiple attempts to repair. I am making this point because it was the only issue (other than the clutch) that I was experiencing with my vehicle. Monday, ********* looked over my vehicle and stated that the clutch needed to be replaced. They stated that they could not find the parts, and suggested I take it to a transmission place. I stumbled across Driver's Edge. The shop manager was polite and informative on the phone. Gave similar pricing that I found from competitors, but the winning factor was that they can have it done by the end of business the next day. I agreed and called ********* to release the vehicle. This was on a Tuesday.End of business Wednesday, the vehicle was not ready. An excuse was given. Thursday, another excuse given. Friday, the tech working on it was off today. Saturday, its ready.I pay my bill. Get into my car and the first thing I notice was that I have three additional warning lights on. 4WD!, anti-traction, and ABS. I asked about the lights. I was told that it was on when it arrived and walked away (after tightening my lug nuts). -- when I got into the car, the tech approached me and asked that I move the car to the garage door so that they can tighten the lug nuts!I left the shop, drove to Autozone to get power steering fluid per the report given to me, and then straight home. The next afternoon, Mother's Day, I attempted to use my vehicle. Clutch pedal went straight to the floor. Transmission would not engage. The following Monday, after renting a car, I contacted the shop and explained that the clutch is not working and what I found about the 3 lights. Per Jeep forums, this is a common issue when the wheel sensor goes out. Did some more research and found that the wheel sensor needs to be removed/handled when replacing the clutch. I explained that all to the shop manager. Said that he would look into this. Next day was told it would be ready by end of day. Crickets. Wednesday, I was told that the clutch has been repaired and that it would be an additional $377 to fix the lights. They found a short. I am sorry but it is obvious to me that this occurred during their repair. Before any major work should have been started, the battery should have been disconnected. Instead, they created a short, damaged the wheel sensor, and then have the gall to charge me for it.
Business Response
Date: 05/21/2024
Concerns:
On Sunday, May 5th, the clutch to my car, a 2014 ************, died. I had the vehicle towed to a ********* in the area. When I dropped off the vehicle, the car would start buy only the engine light came on. It was due to a reoccurring issue that I was experiencing. I have made multiple attempts to repair. I am making this point because it was the only issue (other than the clutch) that I was experiencing with my vehicle. Monday, ********* looked over my vehicle and stated that the clutch needed to be replaced. They stated that they could not find the parts,and suggested I take it to a transmission place. I stumbled across Driver's Edge. The shop manager was polite and informative on the phone. Gave similar pricing that I found from competitors, but the winning factor was that they can have it done by the end of business the next day. I agreed and called ********* to release the vehicle. This was on a Tuesday. End of business Wednesday, the vehicle was not ready. An excuse was given. Thursday, another excuse given. Friday,the tech working on it was off today. Saturday, its ready. I pay my bill. Get into my car and the first thing I notice was that I have three additional warning lights on. 4WD!, anti-traction, and ***. I asked about the lights. I was told that it was on when it arrived and walked away (after tightening my lug nuts). -- when I got into the car, the tech approached me and asked that I move the car to the garage door so that they can tighten the lug nuts! I left the shop, drove to Autozone to get power steering fluid per the report given to me, and then straight home. The next afternoon, Mother's Day, I attempted to use my vehicle. Clutch pedal went straight to the floor. Transmission would not engage. The following Monday, after renting a car, I contacted the shop and explained that the clutch is not working and what I found about the 3 lights.Per Jeep forums, this is a common issue when the wheel sensor goes out. Did some more research and found that the wheel sensor needs to be removed/handled when replacing the clutch. I explained that all to the shop manager. Said that he would look into this. Next day was told it would be ready by end of day.Crickets. Wednesday, I was told that the clutch has been repaired and that it would be an additional $377 to fix the lights. They found a short. I am sorry but it is obvious to me that this occurred during their repair. Before any major work should have been started, the battery should have been disconnected.Instead, they created a short, damaged the wheel sensor, and then have the gall to charge me for it.

Desired Settlement: Finish the Job

Response:
****** called originally from ********* asking for an over the phone price quote for a clutch, stating he'd already gotten the vehicle diagnosed. We provided him with a price quote and offered him towing service information, should he decided to have the repairs done with us. He called back shortly after and asked us to set up the tow and do the repairs at the quoted price. We arranged for a tow to pick up the vehicle and bring it to the shop. When the vehicle arrived, we were unable to test-drive it due to the clutch failure. We performed a digital vehicle inspection and confirmed the concern free of charge. The vehicle inspection found multiple other concerns, including: the **** light on, the check engine light on, the 4WD light on, the traction control light on, the *** light on, the front headlight lenses fogging over, the power steering fluid level below minimum, the engine coolant level below minimum, the engine oil change due by time/mileage, a noticeable leak under the vehicle, and one radiator hose damaged. As well as five other preventative maintenance items were recommended by time/mileage. This information was composed into a digital report and sent to the customer via text message. The clutch job was completed,and test driven. The clutch functioned as it should. After sending the vehicle home with the customer, the clutch stopped working shortly after. We sent another tow to pick the vehicle up and bring it back to the shop. Upon inspection, the clutch release bearing locking tab had been manufactured incorrectly, not allowing the hydraulic line to stay properly fastened. The failed part was replaced under warranty. The customer voiced their concerns of the front driver wheel speed sensor (*** sensor) not being bad before the service. We performed a complementary diagnostic for the front driver wheel speed sensor, replaced the front left with the front right, and the issue followed to the front right side of the vehicle, confirming failure of the wheel speed sensor. Visual inspection of the part did not reveal any physical damage to the sensor, wiring, or connection pins on the harness. We quoted the customer on replacement for the sensor, but the repair was declined.

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