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Business Profile

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ESO Mimosa Bar

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:02/22/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    From out of town, visited this location with a few friends and originally was charged $44.90 Feb 14, 2023. Checked my bank statements the morning of Feb 16th, 2023 to see that I was re-charged $79.69. It is believed that the waitress tipped herself and after going back to the restaurant to see if the merchant was willing to reverse the charges back to the original amount, they then added items from the menu to reflect a charge that was close to $79.69 but off by a few cents. I then asked if to see the signed copy of my receipt showing that I was originally charged the $44.90 and was told that the waitress threw the receipt away. I do however have screenshots of both the original charge and the re-charge amount that i have included. The waitress was called to confirm and didnt know she was on speakerphone, was extremely rude, called me and friends explicits all while her manager sat back and allowed her to do so.

ESO Mimosa Bar is NOT a BBB Accredited Business.

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