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Business Profile

Car Buying

J Cars Auto Sales LLC

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:06/25/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On June 6, 2024, I purchased a used car from J Cars Auto Sales LLC. Less than an hour after leaving the dealership, the car malfunctioned and stalled, necessitating towing the remaining distance to my residence. I promptly contacted the dealership to inform them of the incident, and the tow truck driver indicated that a new battery was required.Upon requesting that J Cars resolve this issue, they informed me that I could return the car to them, but they would charge me for a new battery. However, the car would not restart, and I have been unable to operate it since the day of purchase.Subsequently, J Cars ceased responding to my phone calls. My mother visited their place of business, where they finally disclosed that I had purchased the car "as is" and that I must have damaged the engine while driving it home. They refused to take the car back, and when I requested a refund, they claimed to have already forwarded a portion of my payment to the DMV.The dealership failed to disclose any mechanical issues, and I have been unable to use the vehicle. I paid $5,597.00 for the car, and I request a full refund.

J Cars Auto Sales LLC is NOT a BBB Accredited Business.

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