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Business Profile

Classic Car Dealers

Southwest Classics

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Classic Car Dealers.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:06/26/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On August 26 2022, I placed an order on swclassics.com for a seat cover for my truck for $396.22. It didn't show any delays so I assumed I would receive it promptly. I received a phone call a few days later from ********************* who seems to be the owner telling me that there were delays because of the supply chain disruptions and my seat cover would not be ready until sometime in November. I said it was okay because I was not in a hurry. Sometime in October, **** texted me asking if I would accept a seat cover of a different color as he had one on hand. I said no, I preferred waiting for the one I originally chose. I didn't not receive anything in November and figured the delay had got worse and it would just take a bit longer. In January I contacted **** who told me the color I chose was now unavailable. He tried to sell me the other color cover again. I asked him to send me a better picture so I could decide. He never got back to me. I tried contacting them again several times and never heard back. I contacting my credit card company to contest the charge. They originally credited me and told me they would investigate. They got back to me and said I waited too long and reversed the credit so I was again charged the $396.22. I tried contacting **** again with no luck. As a result I paid SouthWest Classics almost $400 and got nothing in return. Any help getting a refund would be appreciated.

Southwest Classics is NOT a BBB Accredited Business.

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