Complaints
Customer Complaints Summary
- 213 total complaints in the last 3 years.
- 78 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:05/30/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I honestly dont get why C R Systems reporting this debt under my name because I dont owe them anything. I never signed anything with them, and when I asked for a copy of the original application, they didnt even bother to provide it. Its frustrating because this is hurting my credit for no reason, and its just not fair. How can they just put something on my report without any proof?Account No: ***** Amount Disputed: $141
Business Response
Date: 06/20/2025
Credit Systems International, Inc. regrets any inconvenience that ****** Howard ********** may have experienced due to this matter. We have noted this dispute in our office and have updated the credit reporting agencies accordingly. CSII is investigating this dispute and will provide verification of the debt directly to the consumer. If ****** Howard ********** has any additional questions, we ask that they contact our office and speak with one of our helpful agents.Initial Complaint
Date:05/09/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
The reported debt contains incorrect information, making it invalid and disputable.Business Response
Date: 05/19/2025
Credit Systems International, Inc. regrets any inconvenience that ******* ****** may have experienced due to this matter. We have noted this dispute in our office and have updated the credit reporting agencies accordingly. CSII is investigating this dispute and will provide verification of the debt directly to the consumer. If ******* ****** has any additional questions, we ask that they contact our office and speak with one of our helpful agents.Initial Complaint
Date:04/25/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
VALIDATION AND CEASE AND DESIST?? CREDIT SYSTEMS INTERNATIONAL *** ********************************************************************************************* Account #: ********* ?******** ******* ?************************************************************************************** ? Dear Credit Systems *******,? I recently received a debt collection notice from your office. I am writing to verify that you have?? contacted the correct individual and to request that you provide documentation confirming this.?? Please supply me with a copy of any contract or agreement signed with your company or the?? original creditor. In accordance with the Fair Debt Collection Practices Act (FDCPA), I request the following?? information:?? 1.?? The name and address of the original creditor and the current creditor.?? 2.?? Verification of the debt amount you are seeking to collect, including evidence that?? a contract exists creating the amount you claim is owed.?? 3.?? Documentation of all assignments showing the transfer of the debt from the?? original creditor to the current creditor.?? 4.?? Proof that the original creditor securitized the debt.?? 5.?? Documentation showing the assignments of the debt from the original creditor to?? the secured trust and then back to the original creditor.?? Please cease and desist from collecting on this debt until you have provided validation of the?? debt.?? Additionally, I request that you do not access my credit report or report anything to my credit?? bureaus. I dispute the validity of this debt amount, and this dispute should be reflected on my?? credit report if you have already reported this debt.?? Permissible Purpose?? Please state your permissible purpose for accessing my credit information. I dispute your right?? to do so.??Notification to Other Collectors?? I dispute that I owe this debt to you. Should you transfer this debt to another collector, please? inform them of my dispute regarding the validity of this debt.?? Thank you for your prompt attention to this matter.?Business Response
Date: 05/19/2025
Credit Systems International, Inc. regrets any inconvenience that ******** ******* may have experienced due to this matter. We are in receipt of the cease and desist request and will not contact ******** ******* again regarding this account number ********** with Alabama Power.We have requested that this account be deleted from the credit reporting agencies. If ******** ******* has any additional questions, we ask that they contact our office and speak to one of our helpful supervisors. He can ask for ****** **** or ******* ***** directly.Initial Complaint
Date:04/21/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I honestly dont get why CREDIT SYSTEMS INTL IN is reporting this debt under my name because I dont owe them anything. I never signed anything with them, and when I asked for a copy of the original application, they didnt even bother to provide it. Its frustrating because this is hurting my credit for no reason, and its just not fair. How can they just put something on my report without any proof?Account No: ***** Amount Disputed: $2322Business Response
Date: 04/24/2025
Credit Systems International, Inc. regrets any inconvenience that Ms. ***** may have experienced due to this matter. We have noted this dispute in our office and have updated the credit reporting agencies accordingly. CSII is investigating this dispute and will provide verification of the debt directly to the consumer. If Ms. ***** has any additional questions, we ask that they contact our office and speak with one of our helpful agents.Initial Complaint
Date:04/08/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I am not liable for this debt with ************* MERCHANDISE, I do not have a contract with ******* INTR, they did not provide me with the original contract as i requested.Opened date: 5/12/2021Account number: 125931***High credit: $3,237.00 Correction to my credit report. I demand this account be removed from mycreditreportBusiness Response
Date: 04/08/2025
Credit Systems International, Inc. regrets any inconvenience that ****** ****** may have experienced due to this matter. We have noted this dispute in our office and have updated the credit reporting agencies accordingly. CSII is investigating this dispute and will provide verification of the debt directly to the consumer. If ****** ****** has any additional questions, we ask that they contact our office and speak with one of our helpful agents.Initial Complaint
Date:03/14/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
To whom it may concern,
I cannot provide a billing date and/or reason for billing, hence my request for validation of this account/debt in my initial complaint. However, I can provide the account number being reported on my ********************** report; account. #*********.
Regards,
****** Sterling
date the debt first.Please note that I am entitled to 30 days from the receipt of this letter to request validation. If you are unable to provide this information, I request that you immediately cease all collection activity and remove any related information from my credit reports.Thank you for your attention to this matter.Business Response
Date: 03/24/2025
Credit Systems International, Inc. regrets any inconvenience that ****** ******** may have experienced due to this matter. We are sending an itemized statement to the address provided in this BBB complaint that will include all requested information. We have noted this dispute in our office and requested that the credit reporting agencies update this account as being disputed. If ****** ******** has any additional questions or wants to discuss the details of any of these accounts, we ask that they contact our office and speak with one of our helpful agents.Customer Answer
Date: 03/24/2025
Complaint: 23067700
I am rejecting this response because: my request for debt validation includes:1.) The full amount of the alleged debt including, date of original debt, date of first delinquency, date of last payment.
2.) The name of the original creditor.
3.) Documentation showing the complete chain of assignment.
4.) A copy of the original contract or agreement that outlines the terms of the debt.
5.) Any documentation that proves I am responsible for the debt.
6.) All payment history and account statements related to this debt.
If this information cannot be provided, immediately delete this account from my ********************** report.
Regards,
****** ********Business Response
Date: 04/07/2025
Credit Systems International, Inc. regrets any inconvenience that ****** ******** may have experienced due to this matter and we have attempted to help with a resolution to this account. Due to the extenuating circumstances that surround this account, ********************** has requested that this account be deleted from the credit reporting agencies. If ****** ******** has any additional questions, we ask that they contact our office and speak to one of our helpful agents.Customer Answer
Date: 04/10/2025
Complaint: 23067700
I am rejecting this response because: I previously disputed this account to which it was subjected to a debt validation request, to which the company failed to provide sufficient validation as required by law. Furthermore, credit systems international, inc., has reappeared on my credit as of 4/9/2025. Delete this account from my ********************** reports immediately.Regards,
****** ********Business Response
Date: 04/24/2025
Credit Systems International, Inc. regrets any inconvenience that ****** ******** may have experienced due to this matter. We have requested that this account be deleted from the credit reporting agencies again. It appears that the consumer is submitting disputes through multiple platforms and that caused a timing issue with the updates to the credit reporting agencies. This account has been closed with CSII. If ****** ******** has any additional questions, we ask that they contact our office and speak to one of our helpful agents.Initial Complaint
Date:03/10/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Regards,
******* *****Business Response
Date: 03/24/2025
Credit Systems International, Inc. regrets any inconvenience that ******* ***** may have experienced due to this matter. We appreciate your patience as the accounts were investigated with our client, Skin & ******************** CSII received two accounts ****** & ****** for $99.25 each and our client has confirmed that both have been paid in full. CSII has closed out these accounts in our office. If ******* ***** has any additional questions, we ask that they contact our office and speak to one of our helpful agents.Initial Complaint
Date:02/24/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I am not liable for this debt withALABAMA POWER, I do not have a contract withCR *********}, they did not provide me with the original contract as i requested.Business Response
Date: 03/13/2025
Credit Systems International, Inc. regrets any inconvenience that Lamanego ********** may have experienced due to this matter. We have noted this dispute in our office and have updated the credit reporting agencies accordingly. CSII is investigating this dispute and will provide verification of the debt directly to the consumer. If Lamanego ********** has any additional questions, we ask that they contact our office and speak with one of our helpful agentsInitial Complaint
Date:02/17/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I am not liable for this debt with *************, I do not have a contract with ******* INTR, they did not provide me with the original contract as i requested. Open Date: 2/8/2024Account Number: 134252***High Credit: $239.00Business Response
Date: 02/17/2025
Credit Systems International, Inc. regrets any inconvenience that ********* ***** may have experienced due to this matter. We have noted this dispute in our office and have updated the credit reporting agencies accordingly. CSII is investigating this dispute and will provide verification of the debt directly to the consumer. If ********* ***** has any additional questions, we ask that they contact our office and speak with one of our helpful agents.
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