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Business Profile

Convention Services

WEEBCON LLC

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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  • Initial Complaint

    Date:05/15/2025

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a 3-day pass for WeebCon 2025 on April 14 2025 for $94.47 (including taxes/fees) and was deeply disappointed by how poorly the event was managed, especially on Friday, April 18th. The event failed to provide necessary *** accommodations on Day 1, leading to severe accessibility issues.I have **************************** (EDS), suspected Postural Orthostatic Tachycardia Syndrome (POTS), sciatic nerve pain, and a history of kneecap dislocations. Despite this, I was forced to wait in a two-hour outdoor line through a parking garage in hot, muggy weather, with no dedicated *** entry or support available. This aggravated my condition so badly that I was unable to attend the rest of the convention (Saturday or Sunday), rendering my ticket purchase a complete waste. I also was unable to fully enjoy Friday due to physical exhaustion, joint pain, and dizziness caused by the excessive standing and walking.There was only one entry line, managed by a single staff member. Even attendees with pre-issued badges or disabilities were not permitted early access or assistance. Numerous others reported similar experiences, including fainting, high heart rates, and ruined cosplays. The organizers only implemented an *** solution on Day 2, after many complaints -including mine - had already been submitted. This should have been in place from the start.The ************************ is known to be a poor venue for high-volume events, and it was irresponsible of WeebCons organizers to host here without sufficient staffing or crowd control. Ive attached evidence from social media, complaints from other attendees, a receipt of my order and my own direct message to the organizers. Apologies, there is a limit so I am not able to attach all the images that I have. I can also send images on email if need be.

WEEBCON LLC is NOT a BBB Accredited Business.

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