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Business Profile

New Car Dealers

Clay Cooley CJDR Arlington
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 3 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:04/11/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    March 25, 2025 I took My 2025 RAM 1500 truck was in for service. *** ******* was the service advisor. I just got it back on April 8, 2025. When I picked up my truck I drove home and noticed scratches on the front hood of the truck. I notified the service department and they said they dont know how they could have done it since the service was done on inside of the vehicle and we don't know what they could do for me. I told them this happened while the truck was in their possession and I expected them to repair it.

    Business Response

    Date: 04/12/2025

    We take full accountability for anything that we touch on a vehicle should any accidental damage occur. In this instance, one could understand why it would not be considered an issue that occurred on our end due to the area of the scratches versus the area that we were working on, which would be the inside of the vehicle. However, this is the first that we are hearing of this issue from the management level and we always do what we can to assist our customers even in circumstances where it is simply a good will gesture. We will be reaching out to this customer at the beginning of this next week to schedule a time for him to bring the truck in so that we can take a look at the scratches and person and see what we can do to assist.

  • Initial Complaint

    Date:02/26/2025

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Im a 27 year old, woman veteran and I took my 2020 Jeep compass in for service on February 14, ************************************************************** estimated timeframe for repair. When contacting the company, I am given no resolution or certainty about my car they took my car as a drop off and hasnt repaired anything. My car is currently under warranty through first automotive elite, below is the areas of concern:* service engine light * stop/start engine light *radio screen inoperable/ black out screen After calling continuously for some sort of update on Feb 25 I was told by the dealership:* the internal battery system needs to be changed (not covered by warranty)*the *** needed to be replaced (covered by warranty) *theyre currently trying to get the radio screen covered by warranty *theres an unknown electrical issue with my vehicle When asked why isnt the internal battery system under warranty, no legitimate answer has been given. Im approaching 2 weeks without having a vehicle or a real update on whats wrong with my vehicle. The dealership wont provide a loaner vehicle, and when contacting my warranty they told me that the dealership contacted them on Feb 19, 2025 about the *** needing replacement and they approved the claim same day unaware of any other issues. Im currently frustrated because I dont know what information to believe and the issues with my car arent being handled with any level of urgency/concern.

    Business Response

    Date: 02/26/2025

    We did receive the customer's vehicle on 2/14/25. While we always want concerns to be diagnosed and repaired quickly, unfortunately it does not always happen, and we do often experience delays when working with some extended service contract providers. Our service advisor that worked with the customer has been in contact with the customer during the process both on the phone and by text message. The concerns that the vehicle was brought in for - check engine light, stop/start light, and the radio screen going black were traced back to the intelligent battery sensor that shorted out and resulted in the *** and the radio screen issues. The radio was recommended to the extended service contract provider along with the ***. The extended service contract provider approved the *** first and wanted to know if the radio screen would come back after this which it did not. The delays in many cases have been related to working with the extended service contract provider which is outside of our control. Unfortunately it sounds like the provider also would not cover a rental vehicle for the customer which is also not something that we are able to control. We have offered to assist the customer with costs in areas that their service contract would not cover. Just now I was told by our service team that the extended service contract has approved the radio replacement, but the radio itself is currently on back order. The service team is letting the customer know that the vehicle will be able to be picked up and returned when the part arrives. The sensor that the customer does have to pay for is not covered by the extended service contract due to it being considered a battery component and all repairs are subject to the approval of the extended service contract provider. 

    Customer Answer

    Date: 02/27/2025

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Regards,

    ****** ******

Clay Cooley CJDR Arlington is BBB Accredited.

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