Complaints

This profile includes complaints for Tax Nation USA, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Tax Nation USA, LLC has 4 locations, listed below.

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  Tax Nation USA, LLC

  301 S Collins St Arlington, TX 76010-7442

• 

  Tax Nation USA, LLC

  835 NE Green Oaks Blvd Arlington, TX 76006-2576

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  Tax Nation USA, LLC

  2400 W Pioneer Pkwy Pantego, TX 76013-6058

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  Tax Nation USA, LLC

  930 W Sublett Rd Ste 114 Arlington, TX 76017-6591

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/30/2023

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I filed my taxes with the tax preparer ******************* through Tax Nation USA on March 22,2022 for my 2021 taxes. My initial estimated refund after her fee (which was never disclosed) was $2985. I asked her for a copy of my tax return and she emailed it to me on March 28th. I brought it to her attention that the account information on the tax return did not match what I had provided her. She explained the money was supposed to be deposited into the companies bank account first and then redistributed to me. On April 6th, ***** got back in touch with me and said I had forgotten to give her my 1095A form. I sent it over April 7th, she refiled the taxes. May 2nd, I reached back and asked ***** if she had heard anything from the *** regarding my taxes because I still hadn't received my refund. She was dealing with the death of two relatives and asked me to check the "where is my refund portal". I was unable to track my refund because I was using the information from the initial ****. I reached back in 2 weeks and told her i was unable to locate my refund because I only had the original ****. She told me then that the new total refund amount before her fee was now adjusted to $3770 because of the 1095A form. I asked on multiple occasions for my new refund amount and was ignored or brushed off. With the new total refund amount though, I was able to finally locate my refund using the "where is my refund" tool. This is when I found out that my return was delayed. This took place May 18th and I finally received a letter from the *** Oct 11th stating that my 1095A form was incorrectly filed. I brought this to her attention and tried explaining her error ,but she did not understand so I had to complete the **** form on my own and send it into the *** towards the end of Oct. I received a letter from the *** on Nov 26th saying they adjusted my refund to $1595. Only $486 was deposited into my account. **** says Tax Nation has the rest of my money and I am waiting on them.