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Business Profile

Used Car Dealers

Sam's Discount Autos

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:08/22/2022

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    purchased a **** ****** 4runner that had the frame completely rusted through. I was unaware of the damage until I had to take the car to my mechanic a week later. the frame is completely rusted through on the frame rails and is unsafe to drive on the road. it is also now impossible to do any regular maintenance like tire rotation or oil changes as the car cannot be supported by the jacking points. car purchase was 7/26/2022, had to take it in for an oil leak 8/3/2022. paid $12,500 for the car and a new frame is $3,500 plus $600 in shipping and labor is double that. I worked with a gentlemen named *** and he informed me as we were signing paperwork that another man did not buy the car because there was "a little bit of rust" underneath the car, which means they were well aware of the issues.

    Business Response

    Date: 09/27/2022

    Please see attached response. 

Sam's Discount Autos is NOT a BBB Accredited Business.

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