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Business Profile

Heating and Air Conditioning

Adams Air Conditioning

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Heating and Air Conditioning.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:06/24/2025

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.

    We have came to a resolution i have attached the response from Client. 

    ***** has agreed to reimburse the amount I was out of pocket for the repairs. 

    aid it was fixed left before house cooled off and 13 hours later same problem. Call Adams left message no one called back. On Sunday I called my nephew who is a service tech and works for a ********** and he came over took pictures before he repaired the same leak, his comment was it was a bad soldering job. He had to add 7lbs of freon price $560. and labor was $140.00. I feel that i should be reimbursed. Adams ********** never reach out to me on Monday after I had left a message on Saturday morning. I finally called them around noon and explain to them what I had to do. The only communication that I had from them from their end was he wanted a copy of the invoice so I emailed him a copy. I would sincerely appreciate some assistance on this matter thank you.

    Business Response

    Date: 06/24/2025

    We have came out two times to correct the problem within 24hrs turn around working with their schedule. Each time covering the repair under complete warranty not costing the customer a dime even when its past the ****** labor warranty period. The customer called on a Sunday. On which day we are CLOSED. We called him Monday. And he told my office manager he had another companycome out and fix it without asking me what my reimbursement policy was. Simply because hes impatient and special and thinks hes too good to wait til were open. We stand behind our work and he should have allowed me the opportunity to discuss it with him and come out to verify. The issue was resolved at the last time I was there. If hiring an outside company was necessary then we should have agreed on that. I asked him for an invoice of the work that was performed and then I would call him to discuss reimbursement. Pretty simple. Now instead of sending me because he lied about using a hvac company he gets on here to leave a bad review thinking he will get his way. Guess again sir. ** sent me an email describing said work and threw out a price. They guy had NO license, NO insurance, NO invoice or work he supposedly done. No pictures or video were sent to me. It was unlicensed work and will void his warranty. I dont even know if this really happened! No proof has been submitted and he's lied about it so far! Ill make sure and let my vendor and ******* dealer know his nephew came out and worked on it; and see if that warranty gets voided. I dont appreciate the games this guy is playing. I will only reimburse for licensed hvac contractor use not a **** leg so called tech guy you find. My thoughts are: If his supposed fix 
    doesnt work after Ive reimbursed then whos going to pay for that additional fix? Me? I WILL NOT be reimbursing for this repair. Period. End of discussion. Close this out. Im done with this guy. 

    Customer Answer

    Date: 06/30/2025

    I have reviewed the business response and accept this resolution. 

    We have came to a resolution i have attached the response from Client. 

    ***** has agreed to reimburse the amount I was out of pocket for the repairs. 

Adams Air Conditioning is NOT a BBB Accredited Business.

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