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Business Profile

Upholsterer

Guardsman Furniture Pro

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Upholsterer.

Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:02/14/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    **************** failed to provide warranty. I have given ample time for my product to be fixed and they keep saying there is nothing we can do and keep waiting on the part. I have waited since last October and am not waiting anymore. They have failed to provide a proper fix within a graceful amount of time. Horrible representatives and zero manager call backs. I am there customer and provided there services and they have not kept there side of the warranty. I want a resolution asap and to stop these games

  • Initial Complaint

    Date:06/21/2023

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We purchased a warranty on our furniture through ******** Furniture Mart. The company refused to honor it. My husband competed forms in January explaining what was wrong with the furniture. No one contacted him back. He reached out in April and completed the forms again and also spoke to someone. Again no one contacted him. He called again today and now the representative is saying that they can not repair the damage and the warranty is void because he did not respond to them in 30 days which he did. In addition he was hung up on several times by people from this company as well as someone from ******** Furniture Mart. They decided to credit less than 50% of the warranty. Im seeking the full amount of the cost of the warranty since this company is refusing to honor the repairs due to their poor communication and lack of professionalism.

  • Initial Complaint

    Date:05/08/2023

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We purchased a Guardsman Gold Plus furniture protection plan from ******** Furniture Mart when we purchased our sofa sectional. We paid $319.99 for the plan. We filed a claim 1-4-23 online. They sent out a technician on 2-7-23 and he told ** one cushion needs a new cover and he would let them know of his findings. The next day, I received an email from Guardsman saying that they needed to review the technicians findings, and that they would get back to me in ***** days. It has now been over 84 days since that email was sent and I've heard nothing. I have attempted to call them to follow up but am only placed on hold for over two hours with two different attempts. The email they sent does not allow me to reply. I would never again purchase a protection plan through this company as they are unresponsive to their customers. Four MONTHS after my initial claim was filed, nothing has been done on their end to rectify the problem.

    Customer Answer

    Date: 05/08/2023

    The company I had reported to you has already reached out to me since you contacted them. They have agreed to take care of the issue. Thank you so much for your help with this matter

Guardsman Furniture Pro is NOT a BBB Accredited Business.

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