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Business Profile

Alcoholic Beverage Services

WhiskeyD

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Alcoholic Beverage Services.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:07/03/2024

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On June 12th we ordered a bottle of 6 Dogs Gin to be delivered to my parents address in ************ as a fathers day gift for my dad. We paid $57.86. On June 16th we reached out to the WhiskeyD support as we hadn't received an order confirmation or shipping confirmation. They responded saying "I tried to call you on Friday to discuss. We have run out of stock on this item, however one of our friends is visiting form ************ next week Wed and shes brining me 3 bottles, if youre happy to wait ill send it to you later this week, if not I can do a refund to your card. " We responded that we were happy to wait until the following Wednesday (June 19th) for the order to ship. Since then we have followed up on June 23/26/29 via email and not received a response. I have also called them and they don't have a voicemail set up. They texted me on Saturday June 29th said they would give me an update and then have again stopped responding.

    Customer Answer

    Date: 07/03/2024

    this is the screenshot of my credit card statement

WhiskeyD is NOT a BBB Accredited Business.

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