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Business Profile

Apartments

Nichols Park Apartments

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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Complaint type

  • Initial Complaint

    Date:08/05/2022

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On June 23rd, I visited Nichols Park to view apartment #**** which was listed as being available for move in on July 6. After viewing a model with the same floor plan, I applied in the leasing office and the apartment was held for me. I had signed the lease on July 7th stating a move in day of July 16th, a Saturday. I then paid them $400 to complete the application and the signing of the lease. On Tuesday, July 12 1:54pm the leasing consultant calls to inform me that #**** was not going to be ready for a July 16th move in as originally planned. Offered to show me an alternative apartment #*** that same day for an altered price of $1200 monthly. My parents, went that afternoon 2:13 pm to view unit #***. At 5:44 pm, I left a voicemail asking for a lease to be created and for the previous lease on the other unit #**** to be ,cancelled and terminated. On Wednesday July 13, I stopped by myself to see the unit #*** since I had been working the previous day. Upon arrival, the leasing manager was confrontational and rude. We were given the key and told to view the apartment ourselves as she could not leave the office. We saw water damage around the overhead vent and the air conditioning unit was not blowing cool air or circulating air. Under the bathroom sink there was evidence of prior water leak and the paint is peeling from previous painting over. I recorded a picture of the water damage on the overhead vent and showed it to an outside contractor who verified that it was likely mold on the vent and that it would be unsafe to move in. On Thursday July 14th around 3:55pm, I visited the office to give a formal written notice to terminate the lease on #**** and not initiate another lease for #*** and to request a refund of my deposit of $250. They refused to look at my written notice and I left it there. I was told that due to new management, they were unable to tell me when the refund would happen. Until the time of this complaint, no effort to issue a refund has occurred.

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