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Business Profile

Art and Culture

MetalPlex

This business is NOT BBB Accredited.

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Reviews

Customer Review Ratings

1

Average of 9 Customer Reviews

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Review Details

  • Pam P

    Date: 07/24/2024

    Awful product and awful customer service. Cheap product and feel it is misrepresented on website. When try to return item, they sent email with marketing info for crappy product. I then asked for 3rd time how to return item I was not satisfied with and they are just ignoring me now. All I know to do now is dispute with credit card company in hope I can recoup cost of item. Would have preferred to return item to them, but it only deserves to be stored in trash receptacle anyway.

  • eileen c

    Date: 05/01/2024

    I have been round and round with this company. I have sent them numerous emails with numerous pictures attached of the 3 items that were received damaged. These were supposed to be for gifts and since I kept getting the same email from ***** telling me to send pictures of damage (they were sent 3 times). we had to get replacement gifts. I told ***** I just want a refund. I get back an email saying they will reship after saying I do not want the product, I want a refund! I then found a phone number and called. A woman answered the phone saying she was ****** but all I could hear was someone doing dishes and children in the background.. I told ****** what I was calling about and then she disconnected the call. I tried calling right back but then I got a message saying no customer service agents were available. I recalled for the next 3 hours and only got the vm message. This business is a scam.. Please be aware. I will not report them to the state attorney general.

  • Safdar A

    Date: 03/13/2024

    Metalplex ships products that are not metal. The title of the company and the description of the products are misleading and deceptive. **************** is not up to modern business standards and returns are EXTREMELY challenging to attempt.

  • sashank t

    Date: 06/29/2023

    Have not issued my refund for almost 7 months. I have filed several customers service request that are being ignored.Please be careful with working with them

  • Todd S

    Date: 06/15/2023

    Complete scam. Buy at your own risk. Told me to send picture back and they would send new one. Still haven't received 10 months later.

  • Brandon G

    Date: 02/15/2023

    Ordered 3 pieces from them. No communication, no tracking updates. Items arrived 14 days after their original "delivery date" and one of the items was missing. Took 6 phone calls before we could get in touch with someone who would even stay on the line with us. Told us they would have the missing item shipped out asap. 2 weeks go by, no communication, no tracking number. Call again, takes 5 calls over 2 days to get in touch with someone. They havent shipped the missing item yet. No refund offered. Still waiting ******************************************************************* business.

  • Joe M

    Date: 12/05/2022

    Getting the run around from these guys Next week will ship Week later will ship Week later will ship Still not shipped Bit told order is completed...Running a holiday time scam -- money grab. What can be done ??

  • Dawn B.

    Date: 10/27/2022

    I ordered on 9/25 from the company a mountain range of ********. Shipping label was created on 10/10, but apparently they had to move from ** to ** so they didn't end up actually shipping it. I received it today, 10/27, finally and it's broken. There is no customer service phone number on their website. I've requested a full refund and if they want the broken pieces sent back they will need to send me a paid envelope and box. I can't get a hold of anyone and I'm very disappointed with the fact I spent $173 on something that's broken. horrible customer experience and zero customer service. oh funny, seeing the comment below, I got the same email from "*****".

  • Michael F

    Date: 09/15/2022

    On 9/3/22 I paid for a large white metal bull. After waiting 7 business days I emailed the company based off my confirmation email that the label had been created and the package would be delivered by September 10th.On the 12th I recieved a generated email from "Misha" saying "sorry for the confusion and that it was being cut still."I responded by asking for a refund since my product still hasn't shipped, they still have it, and it's far beyond the expected arrival date. I was able to find something very similar on Amazon anyway. They have not responded to my emails since or returned any of my voicemails. This is a scam company.

MetalPlex is NOT a BBB Accredited Business.

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