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Business Profile

Auto Insurance

EZ Insurance Agency, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Auto Insurance.

Complaints

This profile includes complaints for EZ Insurance Agency, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

EZ Insurance Agency, Inc. has 4 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    • EZ Insurance Agency, Inc.

      4011 S 1st St Austin, TX 78745-1191

    • EZ Insurance Agency, Inc.

      3807 N Interstate 35 Ste A Austin, TX 78722-1532

    • EZ Insurance Agency, Inc.

      7600 N Lamar Blvd Ste E Austin, TX 78752-1002

    • EZ Insurance Agency, Inc.

      6401 S 1st St Ste B Austin, TX 78745-3913

    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:12/19/2023

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Was quoted a price. Made first payment then second payment was double. Went from 388 a mnth to 996 a month. I understand the quote was with 2 accidents and one came off 7 days after but quote couldnt be changed. But to increase double then get insured thru another broker with same company with twice the coverage and half the price and still get a bill for ****** for cancellation when I was told by broker Id be refunded for second month prepaid is absurd. They have lied repeatedly.

      Business Response

      Date: 01/03/2024

      Good Afternoon. 

      In regards to the complaint mentioned above, we are unable to locate a client under this name, phone number, or email address. We also noticed the insured has a ********** address. EZ Insurance Agency *** only services in *****. 

      Please provide a policy number or additional information so that we can locate the account. 

      Thank you, 
      **** Grimes 

      EZ Insurance Agency ***

      4011 S. 1st 

      ******, ** 78745 

       

    EZ Insurance Agency, Inc. is NOT a BBB Accredited Business.

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