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Business Profile

Automation Systems

Bidify

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Automation Systems.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:06/16/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I entered into a service agreement with Bidify **** on April 1, 2025, and paid $6,000 for a 6-month subscription that included routine sourcing of relevant RFP opportunities and the development of five professionally prepared proposals.Since that time, I have received only three RFP opportunities, the last of which was on May 2, 2025far short of the routine sourcing promised. Of those three, only one draft proposal was delivered for review, and it arrived at 2:00 p.m. on the same day it was due. The proposal was factually incorrect, misrepresented my business, omitted critical details, and was incomplete and professionally unacceptable for the high-cost service I was paying for.Bidify leadership has acknowledged in writing that internal staffing issues and communication breakdowns interfered with service. However, no additional usable work was provided and no new RFP opportunities have been sent since May 2.On June 16, 2025, I issued a formal demand for a full refund. Bidify responded the same day, refusing to issue a refund and offering only future service credits, which I clearly *********** a small business owner who engaged Bidify in good faith, I believe their failure to fulfill their contractual obligationsalong with their refusal to resolve the issueconstitutes a breach of contract and misrepresentation of services.I am requesting a full refund of $6,000.

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