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Business Profile

Book Sales

Literati

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Book Sales.

Complaints

Customer Complaints Summary

  • 12 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:10/17/2022

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Canceling my subscription to this business was really difficult. They still want to charge for an order I no longer want and today is October 15th. They are not willing to stop a shipment from happening on the 24th of October and it's 9 days away. Below is the transcript from an agent I had to chat with in order to cancel my subscription. from *********: Your account is now canceled, and we will be sending you an email to confirm. Since this month's order has already processed, this will be the last one your child receives. Simply send back any books you aren't interested in purchasing from this month's order. Is there anything else I can do to assist you?from me: Which month are you referring to?C from *********: I a referring to the October delivery that has been processed.from me: Can't you not ship it since it's still in the wearhouse?from me:It from me: It's getting shipped Oct. 24, just don't ship it.C from *********: It looks like your delivery has already been fulfilled, so at this point, I no longer have the ability to stop the box. I'm sincerely sorry about this.If you still need more time once your box is delivered, you can extend your return window from within your account by following these steps:1. Log into your account at https://literati.com/kids/2. Click 'My Account' and then click on 'Subscriptions.3. Click on the Boxes on the left to view the list of boxes.4. Select the box that youd like to have more time for.5. Click on Box Options at the top and from there click on Extend Time to extend your return due date.from me: That is hard to believe. Am I still getting charged for this delivery?from me: Our great experience opening the boxes of books we received is now turning sour with how difficult you are making this C from *********: I apologize. You can return the books in order to not get charged for this month.

    Business Response

    Date: 12/05/2022

    Thank you very much for reaching out to us about your experience our service is reoccurring and is outlined online when you order. We will cancel any further charges.

  • Initial Complaint

    Date:08/30/2022

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered books sent to my granddaughter for $ **** for one payment through PayPal. I cancelled all further shipments last week. And closed account. Today I receive an email from PayPal saying they were sending $ ***** out of my bank account to Literati, **** as a reaccuring payment monthly. I never authorized nothing but the $ **** and it said you can cancell anytime. So I want this payment stopped. If it has been sent it hasn't gone through my bank yet. I checked. I contacted PayPal. Should never respond to anything on ********* I wanted to help my granddaughter as she is home schooled instead I am spammed.

    Business Response

    Date: 11/15/2022

    Thank you very much for reaching out to us about your experience our service is reoccurring and is outlined online when you order. We will cancel any further charges.

Literati is NOT a BBB Accredited Business.

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