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Business Profile

Boots

Alvie's Boots

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Boots.

Complaints

Customer Complaints Summary

  • 4 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:01/06/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a pair of Alvie's boots on 11/30/2024. I paid a total of ******. I received my order on 12/6 and the boots had obviously been worn. The bottoms were completely scuffed, there were scratches on the side and a large blue **** across the top. I was horrified - I couldn't believe that was what I received. I reached out to return and was sent a free return label. So I dropped off at ***** to ship back and noticed that my order was updated on 12/18 so I know they were received. However, I have not gotten any money back. I have called, email, messaged on social media several times and have gotten no response. I am owed my ****** back. After researching the company more, this is a common issue and lots of people have been taken advantage of by *****'s.

  • Initial Complaint

    Date:01/06/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased several pairs of boots from Alvies in October 2024 for $189.61. I had never worn actual cowboy boots, so I followed their fit guidelines, but the boots still did not fit. I requested an exchange in November 2024 and had to pay a fee of $29.98, plus return my original purchase. I completed all the steps by submitting my return order and returning the boots that did not fit. A few weeks later, I get an email saying they could not fulfill my order and canceled it with no offer of next steps. I responded to their email, which is what it said on the email for questions. I asked what happens next. I got no response. I proceeded to send several more emails requesting either my purchases or refund of my money, still no response. I tried to call their business number ************** and was unable to leave a message, but their voice recording said to email them and they would respond in 24 hours, which did not occur with my other unanswered emails. I sent one more email requesting for my money (totaling $219.89) to be returned since I did not receive the product and no one is responding to my emails. I still have not received a response. I left a review on ****** warning other customers of my issue and learned they are doing this to other customers that have also left negative reviews with the same issue. I don't want to file charges, but I do want my money back. At this point, I do NOT want the product, just all the money I wasted on this terrible company.

  • Initial Complaint

    Date:05/14/2024

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a pair of boots on April 21, 2024 for $364.10, and returned them via ***** on April 29, 2024. Attached is the tracking number for your reference along with my paid receipt. According to *****, the recipient (Alvies) has transferred the package to a holding place. Meanwhile, I am still being charged interest on my credit card for this purchase.I have attempted to resolve this issue by calling and emailing Alvies multiple times, but I have received no response. This is unacceptable and reflects poorly on their customer service. I am requesting immediate assistance to resolve this matter and refund my purchase to avoid further interest charges.

  • Initial Complaint

    Date:05/13/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased the boots on March 22. I emailed that they did not fit on May 2. I received a response on May 3. I have not heard anything again from the company.I requested assistance with exchanging the boots. The exchange portal link provided on May 3 did not work for **** have emailed 7 additional times I have called and left messages 5 times I have not heard anything. I returned the boots at my expense and they were delivered to Alvie's boots at 1:40pm on May 8th. I have not heard anything from them and have not been reimbursed. The boots were ****** and the postage was *****. Total $254.56

Alvie's Boots is NOT a BBB Accredited Business.

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