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Business Profile

Brazilian Jujitsu

Brazilian Fight Factory, Llc

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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Complaint type

  • Initial Complaint

    Date:08/31/2022

    Type:Order Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I signed up for a 6 month contract in September 2021 with Brazilian Fight Factory which is a Brazilian ***************** 3 months after my membership commenced, I stopped going to the school for personal reasons. Although I stopped training there I knew I was still obligated to pay the remaining 3 months of my contract. After my 6 months were up, I just recently found out they have been charging me for 6 months after my contract ended. I've been paying $169 per month for membership and I have been charged this $169 for 6 months months AFTER my contract ended. I politely reached out to the owner and head instructor of the school, ***************************, to cancel my membership and reimburse me the extra 6 months of tuition I was wrongfully charged, which was a total of $1,014 ($169 x 6). The head instructor advised me that he will not be giving me a refund. I am going through a financial hardship right now and that money would be very helpful during these difficult times. All I wish is to have my membership cancelled and a refund of $1,014 but the instructor is not willing to work with me. Can you please assist me with getting this refund?Thank you,*****

Brazilian Fight Factory, Llc is NOT a BBB Accredited Business.

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