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Business Profile

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Excel Finance

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Excel Finance's headquarters and its corporate-owned locations. To view all corporate locations, see

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Excel Finance has 2 locations, listed below.

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    • Excel Finance

      8312 Burnet Rd Austin, TX 78757-7773

    • Excel Finance

      8312 Burnet Rd Ste 103 Austin, TX 78757-7763

    Customer Complaints Summary

    • 3 total complaints in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:11/16/2023

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Ive spoken to several employees, explaining my situation. Im currently not working and stated this multiple time to the company, however the Manager of the office literally came to my home to drop of a non-confidential letter and threatening me over the phone using profanity and had a employee threaten to take me to court to make a payment on a loan. When asked if the man that came to my home was a debt collector or constable, he stated he just worked for the company. I feel harassed and unsafe in my own home.

    • Initial Complaint

      Date:09/21/2023

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      A supervisor from Excel Finance,a man came to my home about his money.His manager from the store Excel Finance ***** came like maybe about a month ago about an account I have with them.i just don't want to be harassed in my home.i don't want any company coming to my home.i let them know I'm not working at the moment.address is **********************************************************

      Business Response

      Date: 10/02/2023

      We will no longer visit the customer at her place of residence as requested.

      Customer Answer

      Date: 10/04/2023

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Regards,

      ************************* Thank you very much 

    • Initial Complaint

      Date:03/24/2023

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      In February of 2023 I made payment arrangements with Excel because I would be 2-3 days late on a loan payment I had with them. They called me every day for over a week. The company told me that they had changed owners and the computer systems had been updated. They said that one computer wasnt connecting to the other so other agents didnt know about arrangements. A new agent was hired and reported to the credit bureaus 2times for 1account stating late 30 days and 60 days. Which never happened I ask them to correct this to clear my credit and they said they would. It was never done. I have been wrongly accused because of in experienced new employees. They even fired one for stealing payments.

      Business Response

      Date: 06/21/2023

      Upon reviewing the customer's account, the past due pay history reported on the customer's credit report is accurate. If the customer would like proof of the pay history, we are happy to provide it. The customer may also make a dispute directly with the credit reporting agency if she chooses and will can provide proof that way as well.

    Excel Finance is NOT a BBB Accredited Business.

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