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Business Profile

Countertop Fabrication

National Tile and Stone

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Countertop Fabrication.

Reviews

Customer Review Ratings

1

Average of 1 Customer Review

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Review Details

  • Cindy S

    Date: 01/29/2024

    I would give zero stars if I could. They installed my laminate floors. To start with, communication was non-exsisent! I would have to text or email MULTIPLE times to get a response from ******. The finish work was awful. Within a few months, the floors started lifting and separating. When her husband came and looked at the floors, he said to me the person who installed my floors installed theirs and they had the same problem. When I asked why he was still working for them, he ignored the question and kept talking. After some back and forth, they agreed to redo the living room, hallway and laundry room. My bedroom, at the time, seemed fine. They did not redo the laundry room as promised. I had to wait several weeks for the transition pieces and then I had to contact ****** to find out the status. They left my house FILTHY!! They didnt even bother sweeping the floors. The stuff they used to level the floors - which should have been done the first time - was all over my baseboard. Its had dried and most of it never came off. August/September 2023 my bedroom floors started lifting and separating badly - as did the living room again and laundry room got worse as it was not actually redone. I reached out again asking for a refund given all the issues. ****** said she didnt have the money as she was now more in a consulting role. I then asked for all the floor to be replaced at no charge. She went silent again. I tired to file a complaint with the BBB but it was 2 months outside the 1 year timeframe so I couldnt. I made one last plea for her to do something to make this right. She said she would see what could be done and I never heard from her again. I finally sent one last email saying I didnt have the heart or strength to deal with this anymore. I paid $8,840.09 and my floors are awful and nothing I can do about it at this point. I have every text conversation and email ever sent/received so I can ****% back up what Im saying.

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