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Business Profile

Cryptocurrency Exchange

Token Metrics

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Cryptocurrency Exchange.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:09/04/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    They pretend to be a exchange platform in which trading can be done and when it came down to me withdrawing any money, they wouldn't let me extract anything. I'm not greedy I just want my life back, I have nothing and the $18,000 I been saving for a while in life trying to do better for my daughter. I feel like a failure and I need justice, I demand they come to justice, we are America and are able to push buttons no one else can. Please don't let this be it for me. The money was sent through various of electronic app, such as cash app from my bank account. I made complaint to cash app and **************** and they said I been scammed and won't help. Please be better than them. This is $18000 check my phone records easily founded scam, I'm just asking for swift justice at haster I already waited 1 months time and nothing has happened due to cruel investigation and not willing to help

  • Initial Complaint

    Date:09/30/2022

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I tried signing up for the 7 day FREE trial - it did NOT go thru on my pp, so I tried using my cc, also did not go thru. I could NOT log in BUT then a few hours later I got notice that I was charged FULLY for a year thru email - I contacted them immediately and now they are saying the refund will take up to 10 business days - NOT impressed at all as my banking is ******** so with the exchange is now going to bounce my rent check

    Customer Answer

    Date: 10/03/2022

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this
    Please cancel complaint #******** as I can not do it as the link is not working for me in the email.  Issue was resolved.


    thank you
    ****

     

Token Metrics is NOT a BBB Accredited Business.

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