We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Dinner Theater

Alamo Drafthouse

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Dinner Theater.

Reviews

Customer Review Ratings

1

Average of 1 Customer Review

Want to share your experience?

Leave a Review

Review Details

  • Nicholas S

    Date: 03/23/2023

    The "Alamo Season Pass" is a complete scam. It is worded in a way that makes you think, prior to purchase, you are getting a pass that would allow to see several movies, i.e., "one free ticket PER day" But actually the deal is that you get ONE free ticket any day. It's one movie ticket, but it costs several dollars more than the price of a ticket because it's the "season pass" which is just double talk for "Paying extra money for your ticket with absolutely no additional benefits"When pushed to honor the deal, as written, the company refuses blaming the app malfunctioning, a coding error, a tokenization problem, etc. They've got a list of reasons to explain why your season pass is only working once per month -but no offers of remedy. The solution seems simple, manually override the app; You could send a ticket via email, have a reservation placed at the location, etc. Any number of ways are available to honor the "season pass" if that was really their intention.It isn't. Not until I threatened to report them for fraud was any action taken, and then I was IMMEDIATELY refunded the money. As in 30 seconds after I sent the email saying I was reporting them, I got a notification of refund from my bank. Communication immediately ceased. At no point did they offer to honor the free ticket deal I had signed up for. The refund was only done to keep from having any valid claim against them financially and to hopefully prevent me from publicizing their scam. No one should ever again be fooled by their false promises. Make no mistake, they actually lie. The claim is very direct, you get a free ticket once a day for the whole month -They just have no intention of honoring their commitment.

Alamo Drafthouse is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.