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Business Profile

Electrician

DC Electric
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

This profile includes complaints for DC Electric's headquarters and its corporate-owned locations. To view all corporate locations, see

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DC Electric has 2 locations, listed below.

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    • DC Electric

      3906 N Lamar Blvd Austin, TX 78756

      BBB accredited business seal

    • DC Electric

      Round Rock, TX 78681-1135

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:12/04/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This companys lead technician has spent the last ****************************************************** a paid-in-full customer. He seems to have lost control of himself and has sent me messages and calls from multiple phone numbers. Ive tried to contact their office to confirm a refund that ****** promised me yesterday (voice call) and the lead *** is the one responding yet again, with more insults and name-calling. They completed a job early in 2024 but the same circuit failed and they came back out to look at it. They refused to honor their 5-year warranty on the same circuit they previously worked on and gave me a $4,000 bid to re-wire my entire house, (including the working circuits??), because the lead electrician couldnt find the problem. Now that Ive argued with DC Electric about their supposed warranty their lead electrician has threatened to come to my house repeatedly, used profanity and vulgarity on calls, and sent me repeated text messages tell me Im a scumbag and other mother-related obscenities. I had to have the Sheriff come out and they heard one of his calls on speaker live as he made it, saying he was 5 minutes from my house and I should be ready for him. Ive got an active case with the Sheriff of Travis County. I also just took off work today to post No Trespassing signs and upgrade the outside of my house with new security cameras. This *** seems off the chart berserk to me. This is just ridiculous behavior.

      Business Response

      Date: 12/09/2024

      Refund receipt is attached. 

      Customer requested us to let you know that he wants to recall his complaint, please see attached.


      Regards,

      ***** ******

    DC Electric is BBB Accredited.

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