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Business Profile

Electronic Power Supplies

Laptop Charger Factory

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Electronic Power Supplies.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:12/20/2022

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Order Number: ***** Date ordered Monday 05 December 2022 Product: 1 x Original 100W 5.2A **** ACDP-100N01 AC ************* Charger.As instructed I paid ** ***** ************************** December Paypal advised me that the item had been sent with a Tracking number YT2234121272057222.To date I confirm that I have still NOT received the item I ordered.Would you therefore kindly please investigate this matter immediately and even send me another one if you have to. Thank you, *************************

    Business Response

    Date: 12/30/2022

    Hi there,

    Thank you for contacting us.
    We have checked all the information provided by the customer but we are not getting any results.
    The name, email address and shipping address are not found in the system, so we think that the customer has ordered from diffent vendor.
    Our order number also contains 7 digits and the customer provided 4 digits only.
    We are requiring a copy of the receipt from the customer so we can investigate further.

    Thanks and Regards,
    Laptop Charger Factory

    Customer Answer

    Date: 01/04/2023

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Regards,

    *************************

    Please note that have previously responded twice since 20th December informing you that I have now received the product safely. Please CANCEL the complaint as no further action is required.

    Thank you, 

    *************************

    4th January 2023

  • Initial Complaint

    Date:09/21/2022

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Ordered a charger for **** Inspiron15(model number n5050) on 9/13/22. Price is $35.99. ****** said it was in stock,guaranteed to work and guaranteed delivery by 9/21/22. I got an email that a shipping label was created on 9/14/22 with ********************** tracking number. Tracking number shows not delivered to carrier. After repeated contact I was told to wait 24 to 48 hours(2 times). Today I was told that it was probably stolen or lost and to wait 3 more days. My question is how can it be lost or stolen if it hasn't been shipped yet? It's so far been a runaround. I wished that I'd checked their reviews before I ordered. I would like my product or a full refund. I'm sick of typing the same information on chat to a different person each time. A terrible company to do business with.

    Business Response

    Date: 09/21/2022

    Hi There,

     

    We have already arranged a reshipment of this order today and will try our level best to get this delivered within 2 or max * days as it was lost in the post as what we were informed by usps.

     

    Inconvenience caused to customer is deeply regretted.

     

    Thanks!

    *****

Laptop Charger Factory is NOT a BBB Accredited Business.

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