Complaints
Customer Complaints Summary
- 11 total complaints in the last 3 years.
- 5 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:04/28/2023
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
This company has signed me up for a service I did not ask to be signed up to . They say in their email you can opt out of the service by responding to their email . But they refuse to cancel the service when you request it and say you have to call them to cancel . It's a major issue because they are messing with your monthly energy bills by signing you up for a power company you don't want .
Business Response
Date: 05/08/2023
We cancelled the enrollment as this user, ***************************, requested. We addressed the concern and have closed this ticket out on our end.
Thank you,
*******
Customer Answer
Date: 05/08/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Regards,
***************************
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