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Business Profile

Erectile Dysfunction

Rugiet Men

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Erectile Dysfunction.

Complaints

Customer Complaints Summary

  • 4 total complaints in the last 3 years.
  • 3 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:05/15/2025

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased the minimum order possible,$170.00, and followed proper directions of ID verification. Order was accepted and billed. Few days later I received a email stating I needed to redo my ID verification. I did. After redoing my ID verification, they immediately sent a order three times more than original one.$420.00 **************** will not correct the charge. I sent the extra two items back to the company.

  • Initial Complaint

    Date:05/05/2025

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 4/2/2025, $180 (20% discount) was deducted from my account for an order of 12 dissolvable tabs. They were received just before going on vacation with my wife. Instructions for usage were followed completely. The first night 1 Rugiet tab was used with no effect. The second night a prescription ****** with the same amount of medication was used with a very noticeable affect. The third night another Rugiet tab was used with no effect. Fourth night was the same as the second with another tablet of ******. The 5th night 2 tabs of Rugiet were used with zero effect. The 6th night a prescription ****** was used along with a Rugiet tab and the effect was the same as the nights when only the ****** was used. For the remainder of the trip varying amounts of Rugiet tabs and 1 ****** tablet were tried and all attempts resulted in only the prescription ****** being the only active and effective ingredient. Clearly, the ****** and ****** that Rugiet claims were part of the ingredients were not in their tabs. I suppose there could have been a fault in the manufacturing process but this is the responsibility of Rugiet and I doubt that I am the only one to experience this. They are currently refusing a refund. To anyone reading this I would recommend never buying anything from Rugiet.

    Business Response

    Date: 05/13/2025

    Hello,

    Please know that we received this patient's reach out on Saturday, 5/03 and responded on Monday, 5/05. The interaction was escalated to the Director of Customer Support at **********************. The director of Customer Support at ********************** responded to the patient with the following message on 5/07 and also refunded the cost of their order as well as applied a $100 credit to their Rugiet account:

    Hi *****,
     
    Thank you for reaching out. My name is ******* and I am the Director of Customer Support here at **********************. 
     
    I truly apologize that the strength of medication that was prescribed to you did not work. I have gone ahead and processed a refund for the cost of this order. Please allow 5-7 business days for this refund to post back to your method of payment. Additionally, I have applied a $100 credit to your account and this credit will automatically apply to another order if you decide to give us another try in the future.
     
    Please know that I am not able to provide any medical advice or suggestions regarding the strength of medication you were prescribed; however, if you're interested in discussing your experience with your Rugiet doctor and potentially adjusting your prescription to a higher dosage you can message your Rugiet doctor through your Rugiet member portal. 
     
    Providing our patients with a quality product and premium service is extremely important to us here at Rugiet and I have shared your feedback regarding our product with my operations and quality manager. 
     
    Again, I am truly sorry that our product did not work for you. If you have any other questions or concerns please don't hesitate to reach out. 
     
    I hope you're having a great day.
     
    Best,
    ******* *********
    Rugiet Health Director of Customer Support
    ************
    *****************************************************************
    Monday-Friday 8:30am - 5:30pm CT

  • Initial Complaint

    Date:07/26/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This pharmaceutical product should be kept at or below 73 degrees, It is shipped in a chilled container. The shipper misdirected the package to who knows where, now. It was dumped in **. **************** from ********************** and *** not communicating. My money hasn't been refunded, New product was not shipped. Rug iet customer service not responding.

    Business Response

    Date: 07/29/2024

    Hello,

    I hope you had a nice weekend! My name is *********, and I'm the Director of Customer Experience at **********************. Thank you for sharing your experience and allowing us the opportunity to make this right. Please know that we're committed to each of our customers having an exceptional experience, and I'm happy to help in any way I can.

    I am so sorry to hear about any frustration. I looked into this, and I see that my colleagues were able to assist you with your concerns. Note that your replacement order is arriving today via **** and for the inconvenience, our team has applied a $20 credit to your Rugiet account. This credit will automatically apply to your next order that processes.

    We value your business and hope that we were able to fully resolve any concerns. If there is anything else I can do to help, please let me know. 

    Best,

    *********

  • Initial Complaint

    Date:03/27/2023

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Ive been purchasing this ED ******* that boasts great results. This is the second order that has fallen far short of even minimal affects.When I text them they defer to a doctor that is difficult to contact. Now Im out over &******.

    Business Response

    Date: 04/20/2024

    Hi ******************,

    First and foremost let me apologize for the delayed response this is not acceptable on our end and we absolutely want to make this right for you. I can see that you did place two orders after this however nothing recently and we want ensure we do everything in our power to make this right and most importantly that your customized medication is working for you. 

    I will personally be reaching out to you on Monday morning to see what we can do to get this corrected especially due to the lack of response on our end and again our apologies.

    Warm Regards,

    *************************

    Customer Experience Manager 

Rugiet Men is NOT a BBB Accredited Business.

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