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Business Profile

Extended Warranty Contract Service Companies

Chaiz – Extended Vehicle Protection
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BBB Accredited BusinessA+Rated by BBB

Reviews

Customer Review Ratings

1.67

Average of 3 Customer Reviews

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Review Details

  • Corinne F

    Date: 04/30/2025

    Corinne F

    Date: 04/30/2025

    They take your money but denied a claim after two months after you been waiting for them to accept do I cancel my contract with them and I told they thanks for nothing

    Chaiz – Extended Vehicle Protection

    Date: 05/02/2025

    Dear ******* ****,

    Thank you for taking the time to share your feedback regarding your experience. We are truly sorry to hear about the difficulties you've faced with your Vehicle Service Contract and the subsequent claim denial, as well as any frustration caused during this process.

    We want to emphasize that Chaiz serves as an independent marketplace, connecting customers with various service contract administrators. While we facilitate the purchase of these contracts, we do not administer or have direct control over the claims process or the stipulations set forth by the administrators, similar to how platforms like ******* operate.

    Regarding your specific claim denial, we reached out to your admin to understand the situation better. They informed us that the denial was due to insufficient documentation of regular maintenance, as outlined in sections 5 - Maintenance Requirements, and 6 - Your Responsibilities of the service contract. Proof of scheduled maintenance according to your Vehicle Owners Manual is required to approve claims, a standard procedure across the industry.

    Concerning your request to cancel the contract, we have received your notice and are actively processing the cancellation. We are dedicated to delivering a prompt resolution to this issue.

    Regarding your refund request, please be aware that each administrator may have specific refund procedures and conditions. Our role is to adhere to these guidelines set forth by the administrators. The industry standard includes a 30-day money-back guarantee, usually applicable within this time frame.

    Should you have any more questions or need further assistance, please feel free to reach out to us directly. Your satisfaction is important to us, and we are here to help.

    Once again, we apologize for any inconvenience caused and appreciate your understanding and patience.

    Kind regards,
    SVP of Customer Experience 

    Chaiz – Extended Vehicle Protection

    Date: 05/02/2025

    Communication identical to the above where submitted to the customer by ************************** and the admin ******************** did as well on 05/01/2025 & 04/30/2025

  • Bernard D

    Date: 10/24/2024

    Bernard D

    Date: 10/24/2024

    I purchased an extended warranty from Chaiz through **** on April 4, 2024. Four months later, August 2024 My vehicle started steering hard and the suspension started squeaking really bad. I took the vehicle into a ***air shop that found mechanical issues that Chaiz said it would not cover. The Chaiz *** said I should take the vehicle to a more ***utable shop so I took it to the dealership(Mercedes). The dealership found the suspension control arms needed ***air and transmission gasket was leaking. Chaiz again refused to pay for ***airs and now said the vehicle had Pre-existing conditions! I had to pay $3000 out of pocket for ***airs. On Aug 29, 2024 I cancelled my extended warranty contract and asked for a refund. To date I have not received a refund or a ***ly from anyone.

    Chaiz – Extended Vehicle Protection

    Date: 01/28/2025

    Dear *******,

    Thank you for sharing your feedback. Wed like to clarify how Chaiz operates to address your concerns. Chaiz is an online marketplace/ comparison site that allows customers to compare vehicle service contracts (often referred to as extended car warranties) and providers easily and purchase them directly online.

    We do not approve or deny claims, as this responsibility lies with the  providers listed on our platform, such as **** (************************). These providers handle all claims directly with the customer, including approvals and payments.

    Our goal at Chaiz is to simplify the process of finding and purchasing the right vehicle service contract for your car and offer an online, more transparent and cheaper alternative to dealerships and call centers.

    That being said, we truly appreciate your feedback and we continuously monitor and vet the providers listed on our platform, but we are not in a position to approve or pay claims.

    If you have any specific questions or need assistance, please dont hesitate to reach out to us at *********************************** Were here to help!


    Kind regards,
    **** ********
    CEO at Chaiz

  • Mary W

    Date: 06/01/2024

    Mary W

    Date: 06/01/2024

    I was contacted via email by *********************** CEO of Chaiz after I attempted to purchase a vehicle warranty and didn't receive the email authorization and my payment of $95 was pending. I advised that i was going to contact the BBB if my payment was not returned! and it was.. so now I am thinking about purchasing the Vehicle warranty ... if anyone knows of this company please leave a review...thanks

    Chaiz – Extended Vehicle Protection

    Date: 06/03/2024

    Thanks **** for the review and we are glad to hear that the refund got processed. If you're interested in learning more about what our customers say, here are some additional reviews:

    ************************************************************

    We'd love to welcome you as one of our customers.

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