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Business Profile

Eyelash Extension

Amazing Lash Studio

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Eyelash Extension.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:12/08/2023

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have not been in to the studio since 2/22/23 I moved out of state since and can no longer use their services. I have sent texts to stop charging me but they have not for ten months they have charged me $***** when I do not use their services. They have not responded to cancelling my account and do not answer their emails. All I want is a refund for the two charges I received today 12/8/23 for ***** each and for them to stop charging me, cancel my account again an account I have not utilized in 10 months.

    Business Response

    Date: 12/12/2023

    We attempted to contact ******* by text and email to resolve her account that was not paid. She never responded to our emails as she clearly stated in her complaint, and only sent us a response to our text with a vulgar message to stop charging her.
    According to the membership agreement she signed, it states that she must sign a form by email or in person at the studio  48 hours prior to her bill date. At no time did she contact us to resolve the matter, make an attempt to cancel her membership according to the membership agreement.
    We have attached a copy of the membership agreement along with screenshots of the texts attempts.  We have canceled the membership taking her text as a form of communication to cancel. We did not issue a refund for the previous charges as ******* never communicated by email or written correspondence to cancel the membership.
    Thank you

Amazing Lash Studio is NOT a BBB Accredited Business.

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