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Business Profile

Fast Food Restaurants

McDonalds

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Fast Food Restaurants.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:10/02/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    *************************************************************************** I placed an order using the App.When I arrived at the store I was told that the didnt have cabonated water for the soda machine.The store should not have been allowing orders to be placed if the item was not available.The clerk stated that it just happened. This doesnt just happen...there is several warnings that the tank is running low.

  • Initial Complaint

    Date:10/23/2023

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    143 1 **************************************************** 10/22/2023 at 9:20 I was there for close to an hour in the drive thru line. I repeated order 5x at drive thru. Went to the 1st window and he walked away . Waited 5 minutes until I seen someone popping their head out at window 2. was told that I needed to reverse to redo my order. I told her no I wouldn't and explained to why. The manager then stated to all the way around and get back in line because she did nt want to correct the order at the second window and told her o because it was not my fault that after repeating the order6x that you guys still didnt get . I was waiting 10 minutes while they were laughing and made sure the window was locked. My kids kept asking me why they were not giving us the food and why they are being mean and laughing. After about 45 minutes there were a state trooper and 4 cop cars that came after they finally took my payment . I then asked for refund and the whole time they were laughing at the door. This was very embarrassing and scared my kids. My kids said that they never want to go to this location every. After all this I want to another location and was served with respect and great good hot food for my babies. There is always a issue with this location from customer service, wrong order, cold food, closing hours before what the door states. Something needs to be done. This is not right.Thi scared my kids and gave me huge anxiety and made me feel very vulnerable.

McDonalds is NOT a BBB Accredited Business.

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