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Business Profile

Financial Consultants

Luxury Credit LLC

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:02/22/2023

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I signed up for the more aggressive credit repair at 219$ a month I signed up in ******* 2023 paid the 219$ Nothing has been done with my credit In February 3rd I was charged the 219 $ again And then on February 7th I was charged another 219$This was a breach of contract Luxury credit can not make unauthorized charges on my bank account its in the agreement I contacted the company on email and ******** messaging ( where we first contacted for service) I was ignored for a week I got logged out of my client portal I never changed my password or anything! I had to do a recover password and even then I can not access my account. Finally safer a week I got a reply From the owner Hello *******, This is ******** the owner of luxury credit.I am not sure how you got charged twice this month but I will contact my merchant and figure it out on my end.I can cancel the account no problem, I was out of town and just got back today. My assistant has been out sick so I do apologize for the lack of communication.Please allow ***** hours for this to be fixed but as of now your account is cancelled and you will no longer be charged.I do apologize for any inconvenience this may have caused.Best regards, My bank got me one of my charges back Luxury credit still has not contacted me back nor given my refunds. This company seems to be a scam! Nothing has been done for the February charge as ******** stated no one was in the office. And my account was canceled they already got a free 219$ for ******* as nothing was done then either even though this is supposed to be an aggressive process! No service was done in February I want my money back from this scam of a company Thank you *******

Luxury Credit LLC is NOT a BBB Accredited Business.

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