Cookies on BBB.org

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies

About

About This Business

This company is an auto pay service for auto lenders.

BBB Accredited Since: 9/20/2024

Years in Business: 12

Business Details

BBB File Opened:
3/22/2016
Business Started:
9/24/2012
Business Incorporated:
12/7/2022
Type of Entity:
Limited Liability Company (LLC)
Alternate Names:
SMARTPAY, LLC
Business Management:
Mr. Jackson Bigham, Chief Compliance Officer
Mr. David Engelman, Chief Executive Officer
Number of Employees:
60

Additional Contact Information

Principal Contacts
Mr. David Engelman, Chief Executive Officer
Customer Contacts
Mr. Jackson Bigham, Chief Compliance Officer

Additional Information

Refund and Exchange Policy
Clients can cancel service at any time.  If the customer cancels within 60 days of signing up, any fees collected are automatically refunded.  If the customer cancels after 60 days of signing, refunds are handled on a case-by-case basis and SMART Payment Plan strives to ensure that all customers are satisfied with the service.

Industry Tip

More Resources

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.