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Business Profile

Fire and Water Damage Restoration

WOW Total Cleaning and Restoration

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Fire and Water Damage Restoration.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:12/21/2022

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Our experience with WOW Total Cleaning & Restoration has been horrific and we want to warn other potential customers of this company's fraudulent business practices. They had originally misquoted us for minor water damage repair, over $8K (original estimate attached). Not knowing this was not the correct estimate and in good faith, we paid half the amount as per contract before they began the work (receipt attached for $4,123.80). After they finished the work, they mentioned the adjuster had made a mistake and we would be getting a refund for the difference of what we already paid for, which they processed on 10/13 along with their detailed final statement and final amount of $1,857.36, which is also attached. Two weeks after the work had been completed, we began receiving weekly invoices and harassing calls regarding altered charges that they added to a new statement of $803 to materials (new statement from 10/26 attached). After reading their work authorization closely, there is no mention of price changes or additional costs AFTER the work had been done and PAID for (work authorization attached). At this point they are trying to send this bill to collection, which I believe is not fair since they've made multiple mistakes already that proves they are untrustworthy. They should own up to their mistakes and pay for them.

    Business Response

    Date: 12/22/2022

    First of all I apologize for the misunderstanding,

    Our company was contacted to provide an assessment in a property that suffered water damage, our team went to assess and send a preliminary estimate to the client. We got the approval to do the mitigation work the following day. The mitigation work was completed within five days.

    The client contacted us to do the repairs after the water damage and we were very accommodating knowing that the property was needed to be ready for an event coming in two weeks.

    We provided an estimate to the client and insurance, which was approved by insurance. Work was performed and some items included in the estimate were not needed to be done and we informed the client that those items would be removed from our invoice.

    At the time of reviewing our estimate, some line items that we performed were removed by accident and reimbursement was sent. After that we had reviewed and adjusted our invoice adding the items that were removed by our mistake and we sent the remaining balance to the client.

    Once again , I apologize for the misunderstanding.

    Respectfully,

WOW Total Cleaning and Restoration is NOT a BBB Accredited Business.

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