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Business Profile

Food Delivery

Lunch Drop

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Food Delivery.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:12/08/2022

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This is a lunch delivery company. When you order online with them they ask you tip 3% or more. They are not paying the tips to the delivery driver! When I asked about it they said they split the tips between all drivers which is false.

    Business Response

    Date: 12/20/2022

    Thank you for providing us the opportunity to respond. 


    This driver's complaint is a result of her misunderstanding of our pay structure and the Independent Contractor Agreement she signed on November 29th, 2022. All drivers, including this driver, explicitly added a checkmark to acknowledge they have read and understand "tips received through the app are distributed to all drivers and are used to cover the agreed upon pay base rate and/or bonus".


    Please note this driver first submitted an inquiry to us about her pay via text message on December 7th, 2022 and we politely responded a few minutes later stating we would be happy to have a manager reach out and explain - but she responded No Need to yall are thieves, to which we again politely replied with an explanation - but the driver instead chose to submit a complaint to BBB.


    Please note Lunchdrop's business model offers customers free delivery and no menu markups, all while providing drivers a guaranteed industry leading wage. Every driver receives a minimum of $28 per route, which typically takes less than 1 hour and less than 15 miles of driving. Drivers who work consistently or deliver large orders often receive over $40 to $60 for the same time and distance requirements.

    The driver who submitted the complaint worked for a very brief period of time with Lunchdrop, completing only 5 routes and earning $146.50.  The driver would have received a significant bonus had she completed more routes.


    If you have any further questions, please do not hesitate to contact us.

    Thank you.

Lunch Drop is NOT a BBB Accredited Business.

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