Reviews
This profile includes reviews for Found Health, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 30 Customer Reviews
Want to share your experience?
Leave a ReviewReview Details
Review fromMalia R
Date: 05/25/2025
1 starI signed up and paid for my subscription and medication. I waited a full week and didn't receive it, so I went on the app and asked. They didn't respond to my messages until 3 days later. When I did finally hear back. They assured me that my meds would be shipped very soon. It was almost a month later and still no medication, yet they were still charging me. I ended up canceling and getting a refund but not before having to repeatedly send messages. Not a good way to do business. Very disappointing.
Found Health, Inc.
Date: 05/27/2025
Thank you for your review. Because of privacy regulations, we can't discuss any specifics about your comments on this forum. Please contact support(AT)joinfound(DOT)com if you have any further comments or suggestions.Review fromKory S
Date: 05/16/2025
1 starI have been given the run around with this company s***e April 25, 2025. I paid $199 for the year for membership. I was confirmed that my NJ BCBS health *** was approved (the company also shows **** as one of the *** companies that they approve. I've now been fighting with the company because they want me to pay an extra $199 per month instead of my $5 copay with my healthcare ***. I have numerous artifacts proving that Found covered my first appointment with my *** and again their customer service said my *** was covered and let me make an follow up appointment. But suddenly, my follow up appointment was cancelled without any reason behind it. I've spoken to over 9 people who work at Found via chat and email because the organization doesn't provide a customer service phone number. One of the last correspondences I had, the support employee told me that if I didn't respond, they would be closing/deleting my membership. No information on how much money I would be refunded for paying a full year of membership when I only used 1 month of the membership. Stay away from this company!!!!Found Health, Inc.
Date: 05/28/2025
Thank you for your review. Because of privacy regulations, we can't discuss any specifics about your comments on this forum. Please contact support(AT)joinfound(DOT)com if you have any further comments or suggestions.Review fromPeggi W
Date: 04/17/2025
1 starUpon my consult they assured me I would have no issues getting my meds. I specifically asked this question. I have paid for my meds and they have never shipped. They keep telling many people next week on posts on the app. I have now requested to cancel and can not even get a reply.Found Health, Inc.
Date: 04/21/2025
Thank you for your review. Because of privacy regulations, we can't discuss any specifics about your comments on this forum. Please contact careteam(AT)joinfound(DOT)com if you have any further comments or suggestions.Review fromCandace C
Date: 04/16/2025
1 starThey stopped shipping my orders of medication after I paid them my membership fee and the cost of the medication. They stole from me basically.Found Health, Inc.
Date: 04/17/2025
Unfortunately, due to privacy concerns, we cannot address this matter in a public forum. However, our support team is here to assist. Visitors can always escalate a complaint to our care team at careteam(AT)joinfound(DOT)com.Review fromJamie B
Date: 04/09/2025
1 starThis company took my money for medicine that they no longer had. Its been a over two weeks they said I was getting a refund still no refund plus this morning they recharged me more money and still refuse to refund and resolve this issue I would be careful dealing with themFound Health, Inc.
Date: 05/28/2025
Thank you for your review. Because of privacy regulations, we can't discuss any specifics about your comments on this forum. Please contact support(AT)joinfound(DOT)com if you have any further comments or suggestions.Review fromRahim B
Date: 02/14/2025
1 starCharge you for services they never provide and then threaten collection. Worst business practices Ive ever encountered from an online businessFound Health, Inc.
Date: 05/28/2025
Thank you for your review. Because of privacy regulations, we can't discuss any specifics about your comments on this forum. Please contact support(AT)joinfound(DOT)com if you have any further comments or suggestions.Review fromMailys P
Date: 11/20/2024
1 starThey took out money and never gave me service or productFound Health, Inc.
Date: 11/25/2024
Unfortunately, due to privacy concerns, we cannot address this matter in a public forum. However, our support team is here to assist. Visitors can always escalate a complaint to our care team at ****************************************Review fromAbbey B
Date: 07/04/2024
5 starsI have been using Found for several months. I have been very impressed with the personalization and communication with the medical staff and support coaches.Found Health, Inc.
Date: 07/06/2024
Congratulations on your success and keep up the great work! If you have any questions related to our services please don't hesitate to reach out to us at ***************************************Review fromShirley M
Date: 06/23/2024
5 starsI have no complaints everything has been satisfactory. All my questions have been answered and my meds sent in a timely manner. I'm satisfied with my service.Found Health, Inc.
Date: 06/24/2024
Thank you for rating us 5 stars! If you have any questions related to our services please don't hesitate to reach out to us at ***************************************Review fromAmanda V
Date: 06/11/2024
1 starI told them today that I needed to cancel my membership and have my payment retuned to me. It was taken out this morning. They wouldnt put the money back and now they just charged me $99.00 to cancel my membership. I cant buy groceries until Friday now. I told them I am in between jobs right now but they took the money anyway.Found Health, Inc.
Date: 06/13/2024
Unfortunately, due to privacy concerns, we cannot address this matter in a public forum. However, our support team is here to assist. Visitors can always escalate a complaint to our care team at ****************************************
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.