Complaints

This profile includes complaints for Community Association Management, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Community Association Management, Inc.

  7700 W Hwy 71 Ste 170 Austin, TX 78735

• 

  Community Association Management, Inc.

  PO Box 92649 Austin, TX 78709

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/27/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  CAM is the *** management association for my condo at ******* Place. *********************** is the property manager. I contacted **** about a hole on the roof and about having critter inside my attic . I provided pictures and we agreed to have the hole seal from inside and they will take care of the opening outside since is the *** responsibility to take care of everything outside. My house sitter continue hearing noises while I was gone for a week. I reported this to ****. when I came back the week after it was another hole opening in the front of the unit on the side panel and a crack on the roof. I inmediately sent the pictures to **** to have them sent *** pest control to seal the front. He told me the work was done. I checked and it was not done. I emailed him the pictures of the outside telling him it was not done. He replied telling me that I was good and that it was done. Again I sent him another picture taking at that moment and told him that no it was not done and to stop mocking me and lying about the work being done. I tried to contact him and he will not return my calls. Its been almost 2 weeks with this issue and critter continue getting in. this is a health hazzard with more f**** accumulating inside my attic. I want *** to sealed the outside of my building and pay for the f**** removal since they have been negletful in getting this work done.

  Business Response

  Date: 03/20/2024

  Community Association Management is an agent for the ******* Place Townhouse Association.  We are given direction by the board of directors and do not act without their express approval.  This complaint should be filed against this Association and not CAM.  Below, please find the detailed summary of action taken by CAM employee *********************** as directed by the ******* *********** of directors.  He has been responsive and taken action including the involvement of a professional pest service for the removal of the critter and exclusion of the property.  ********************** defames ****'s character without any evidence to support her claims.  
  

  Notes from *********************** regarding *************************** Better Business Complaint

  We responded to all of Doras requests within a reasonable time. We contacted professional contractors for the appropriate services needed, we do not perform any physical repairs, we act on behalf of the Association ***** of ********* direction.

  As found below, we communicated the information from the contractors that were completing the repairs.
  Notes and dates with communication below this is a summary from ~ 50 emails
  
  Received an email from ***** (owner of unit 82) on 2.12.24 that she discovered an opening in her roof where a critter gained access to her attic. She said she repaired the hole from her attic and saw the critter leave her attic.
  We sent a request to the ***** for approval to have the hole repaired received approval and notified ***** on 2.14.24 that we were sending *** Pest to seal the hole. Contacted *** 2.13.24
  Signed an agreement with *** on 2.14.24 and they scheduled the repair for 2.19.24
  *** repaired the hole in roof 82 (association paid $550) 2.19.24
  Received communication from owner in unit 83, 2.20.24 it appears the critter that was in 82 moved to 83 received approval from ***** and contacted *** to come back out.
  *** back on site 2.21.24 and discovered a hole in 83 where a critter exited the attic (there was insulation on the outside of the roof that was not there on 2.19.24) They put a critter removal plan in place before they seal the new hole, they want to make sure the critter is out before sealing.
  2.22.24 Received an email from ***** and photo of another possible hole in the roof in her unit 82. Forwarded her email with photo to *** supervisor *****************************.
  2.22.24 we sent ***** an email that *** will be back to check the area she is concerned about.
  2.23.24 *** confirmed to be back on site to seal the hole in 83 they again checked the entire roof on building 8 for holes. The area ***** is concerned about. ****, the *** tech that was on site, confirmed this is not a hole or access point to the attic it is a place where the critters have chewed the paint, but no hole. (association paid $550)
  2.23.24 We communicated to ***** that *** was back on site and sealed all the holes.
  

  Email received from ***** 2.25.24
  Hi ****, I dont know what are we playing here. I dont appreciate you mocking me on previous emails and also lying about this fix being done. The job was not done. This picture is from today and it was not repaired. This is the front side of my unit. I want this patch and sealed. Let me know when is *** people coming so I can be here. Im CC my husand he is also my lawyer. I will give you a call on Monday to discuss it. Thanks ****

  I am not sure what the reference is to mocking me and I am offended to any mention of me lying," I am communicating the information we received from the pest control professional who has been on the roof several times.
  I responded 2.26.24 to ***** that we would have *** come back out.
  Response from *** supervisor 2.26.24
  "Thats not a hole. Thats where the squirrels scratch or chew on the siding." ***************************** ********** Account Manager *** Home and ********** Services ************
  
  Response from ***** 2.26.24 to me
  I want this **************. If its not done and I get more damage and racoon or any other animal f**** Im going to pass the cost to have it clean to you. Im also filing a better business bureau complaint for unprofessional behavior, lying about this fix being done and for damaging the inside of my property. Let me know when the fix is done!
  Sent from my iPhone

  The note below was from *** professional **** on 2.28.24 and was forwarded this information above to ***** on 2.28.24
  
  Note from *** supervisor ******* 2.28.24 about the photo ***** keeps sending and I keep forwarding to ***
  "This is where the squirrels chew on the siding. Its not a hole to the attic."
  ***************************** ********** Account Manager *** Home and ********** Services ************
  
  Note we sent to ***** 3.1.24
  "*****,
  *******, the supervisor with *** was on the roof this morning and confirmed that there is no access point in this area. We are working on getting the area painted as soon as possible.
  Thanks for your patience and understanding though this process."

  We contacted a painting contractor and had the area painted 3.4.24 (association paid $435)

  As you can see, there has been a lot of communication with ********************** to make sure the critters were removed and holes were excluded to prevent further entry. There are processes in place for a condo owner to discuss with the board at a meeting when there are disputes. ********************** has not attempted to do this. While she was filing the complaint with the BBB, she was in communication with ***********************, and he was actively working to take care of the issue.  We respectfully request that this complaint be removed from the Community Association Management's file.
  

  Thank you!

  *************************

• Initial Complaint

  Date:02/15/2024

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This is a dispute between me, a condo owner, and **************, the property management company.Date of transaction: March 2023 The amount of money in dispute: $50 The nature of the dispute: March 2023 our HOA fees were increased from $350 to $375 effective March 1st. I paid the increased rate on March 3rd. CAM applied a late fee. Whether or not the business has tried to resolve the problem: No. I have provided documentation that proves I paid the increase. The response from *************************, head of Accounting for ***, says I do yet she has no documentation that shows I owe this money. Wh

  Business Response

  Date: 03/07/2024

  Please find attached three documents that provide the necessary background to dispute this claim. 

  ************************* made a pre-payment of $325 on February 2, 2023, for the March assessment which increased that month from $325 to $375.  This was a prepayment that was shorted by $50 as evidenced by the owner payment report (see page 7), this balance owed carried forward every month. It did not come to *****'s attention until this year when an additional $50 was added to the balance with a special assessment for $18,000 for which she has a payment plan set up.  Our company changed software in November, so I have included a second owner history report from November 30, 2023 to present.  Her balance for the special assessment is $7,500 and past due regular assessment balance is $50.  Her balance owed is $7,550.

  My staff and I have made several attempts to help ***** understand the $50 balance and have communicated that it was not at any time a late fee posted. Please see the email chain between ******* and ***** attached. She refused to discuss and reached out to the BBB.  Not knowing this, I asked the board of directors members ************************* and ********************* for their involvement or to give me permission to waive the late assessment.  Director ************************* discussed the $50 in question with ***** on February 21, and you can see the response from her in email that she stated she understood why she owed it and indicated she would be making payment.

  Please remove this claim from our company's record.  It is unfounded and has been resolved internally.

  Thank you!

  *************************, Vice President 

  Community Association Management, Inc.

  Customer Answer

  Date: 03/11/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Regards,
  
  *************************